GT
Gabriel T
1 reviews | Active since Oct 2010
22 Aug 2022, 22:32
Solving a problem with a problem
😞😭😞😭 I am not happy with the solution cellc provided, i called last week Monday to have the case be reopened but 10 days later i am still waiting for a call back. One headache after another...
Can i get someone who knows what to do with my issues with cell c please
You can't resolve a problem with another problem
Cause i am very close to canceling the contract now
Regards
Helpful (0)
Replies (22)0
Replies (22)
Cell C's replyOfficial
23 Aug 2022, 08:31Hi Gabriel Tangi
Thank you for contacting CellC.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting CellC.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Best regards,
Cell C's reply23 Aug 2022, 08:31
Official
Hi Gabriel Tangi
Thank you for contacting CellC.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting CellC.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
23 Aug 2022, 08:43i have so many reference no. i dont even know which is which, call me i will explain the problem, but its related to the same issue i complained about on hello peter, which a solution was provided but the solution provided came with problems too
GT
Gabriel T's update23 Aug 2022, 08:43
Reviewer Update
i have so many reference no. i dont even know which is which, call me i will explain the problem, but its related to the same issue i complained about on hello peter, which a solution was provided but the solution provided came with problems too
Cell C's replyOfficial
23 Aug 2022, 09:43Please provide us with your most recent reference number.
^MP
^MP
Best regards,
Cell C's reply23 Aug 2022, 09:43
Official
Please provide us with your most recent reference number.
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
23 Aug 2022, 10:21 ***
it should be under my 084 no.
it should be under my 084 no.
GT
Gabriel T's update23 Aug 2022, 10:21
Reviewer Update
***
it should be under my 084 no.
it should be under my 084 no.
Cell C's replyOfficial
23 Aug 2022, 10:39Unfortunately, the reference number didn't reflect anything. Please provide us with the details of your query so that we can direct it accordingly.
^MP
^MP
Best regards,
Cell C's reply23 Aug 2022, 10:39
Official
Unfortunately, the reference number didn't reflect anything. Please provide us with the details of your query so that we can direct it accordingly.
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
23 Aug 2022, 10:51i was sold a contract with wrong benefits after it was established that cellc agent made an error in the benefits, the resolution was i will be credited with a once off 240 min any network, which was done but now the problem with these minutes is i must use all of them before August ends or before i can start using my monthly allocation which is the 60 minutes any network i must 1st finish these 240 minutes, i mean i still have minutes expiring 1st September which is highly imposable to finish the 240 before August ends, Now you created a new problem but providing the 240 minutes to be used before i can start consuming my other allocation which in a nutshell i have till end of August to finish all the 240 minutes, since cell C is the one on the wrongs side here the solution should not put me in a disadvantage position...
Hope all is clear
Hope all is clear
GT
Gabriel T's update23 Aug 2022, 10:51
Reviewer Update
i was sold a contract with wrong benefits after it was established that cellc agent made an error in the benefits, the resolution was i will be credited with a once off 240 min any network, which was done but now the problem with these minutes is i must use all of them before August ends or before i can start using my monthly allocation which is the 60 minutes any network i must 1st finish these 240 minutes, i mean i still have minutes expiring 1st September which is highly imposable to finish the 240 before August ends, Now you created a new problem but providing the 240 minutes to be used before i can start consuming my other allocation which in a nutshell i have till end of August to finish all the 240 minutes, since cell C is the one on the wrongs side here the solution should not put me in a disadvantage position...
Hope all is clear
Hope all is clear
Cell C's replyOfficial
23 Aug 2022, 11:12Is this *** the number the new benefits are supposed to be loaded on?
^MP
^MP
Best regards,
Cell C's reply23 Aug 2022, 11:12
Official
Is this *** the number the new benefits are supposed to be loaded on?
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
23 Aug 2022, 12:17Yes it is...
GT
Gabriel T's update23 Aug 2022, 12:17
Reviewer Update
Yes it is...
Cell C's replyOfficial
23 Aug 2022, 14:52Are you looking to have the minutes removed?
^MP
^MP
Best regards,
Cell C's reply23 Aug 2022, 14:52
Official
Are you looking to have the minutes removed?
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
23 Aug 2022, 14:58NO,
I WANT THOSE MINUTES TO ONLY KICK IN WHEN MY 60MINUTES HAVE BEEN USED UP
I WANT THOSE MINUTES TO ONLY KICK IN WHEN MY 60MINUTES HAVE BEEN USED UP
GT
Gabriel T's update23 Aug 2022, 14:58
Reviewer Update
NO,
I WANT THOSE MINUTES TO ONLY KICK IN WHEN MY 60MINUTES HAVE BEEN USED UP
I WANT THOSE MINUTES TO ONLY KICK IN WHEN MY 60MINUTES HAVE BEEN USED UP
Cell C's replyOfficial
23 Aug 2022, 15:55You're saying that you want the 240 minutes to start working once the 60 minutes bundle has been depleted?
^MP
^MP
Best regards,
Cell C's reply23 Aug 2022, 15:55
Official
You're saying that you want the 240 minutes to start working once the 60 minutes bundle has been depleted?
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
24 Aug 2022, 08:19Morning
Hope u had a good night rest cause for me cellc is giving me nightmares
Yes I want the 240min to kick in when the 60 min have all been used up
The 240 min must not be consumed on cell C to cell C calls if I still have those ones, the 240 min must only be for calls to other networks
Hope this is clear enough
Hope u had a good night rest cause for me cellc is giving me nightmares
Yes I want the 240min to kick in when the 60 min have all been used up
The 240 min must not be consumed on cell C to cell C calls if I still have those ones, the 240 min must only be for calls to other networks
Hope this is clear enough
GT
Gabriel T's update24 Aug 2022, 08:19
Reviewer Update
Morning
Hope u had a good night rest cause for me cellc is giving me nightmares
Yes I want the 240min to kick in when the 60 min have all been used up
The 240 min must not be consumed on cell C to cell C calls if I still have those ones, the 240 min must only be for calls to other networks
Hope this is clear enough
Hope u had a good night rest cause for me cellc is giving me nightmares
Yes I want the 240min to kick in when the 60 min have all been used up
The 240 min must not be consumed on cell C to cell C calls if I still have those ones, the 240 min must only be for calls to other networks
Hope this is clear enough
Cell C's replyOfficial
24 Aug 2022, 15:17Hi Gabriel Tangi
Unfortunately, the 240 minutes that were loaded on the 11/08/2022 are already in use. The reason for that is because the 240 will expire on the 31/08/2022, whereas the 60 minutes that you currently have will expire on the 01/10/2022.
The one that expires first, will always be prioritized.
^MP
Unfortunately, the 240 minutes that were loaded on the 11/08/2022 are already in use. The reason for that is because the 240 will expire on the 31/08/2022, whereas the 60 minutes that you currently have will expire on the 01/10/2022.
The one that expires first, will always be prioritized.
^MP
Best regards,
Cell C's reply24 Aug 2022, 15:17
Official
Hi Gabriel Tangi
Unfortunately, the 240 minutes that were loaded on the 11/08/2022 are already in use. The reason for that is because the 240 will expire on the 31/08/2022, whereas the 60 minutes that you currently have will expire on the 01/10/2022.
The one that expires first, will always be prioritized.
^MP
Unfortunately, the 240 minutes that were loaded on the 11/08/2022 are already in use. The reason for that is because the 240 will expire on the 31/08/2022, whereas the 60 minutes that you currently have will expire on the 01/10/2022.
The one that expires first, will always be prioritized.
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
24 Aug 2022, 15:42So u are telling me that I have 240 minutes to finish in 20 days and now I only have 6 days to finish more than 220 minutes, does that make logical sense to you, guys if u can't sort this out believe I am going to persue legal action against cellc on the basis of misrepresented contract benefits, u choice, I bought into this contract based on the information sold to me then suddenly its not like that anymore, was willing to settle for the 240 once off minutes but u r *****ing me again on ur resolution.
GT
Gabriel T's update24 Aug 2022, 15:42
Reviewer Update
So u are telling me that I have 240 minutes to finish in 20 days and now I only have 6 days to finish more than 220 minutes, does that make logical sense to you, guys if u can't sort this out believe I am going to persue legal action against cellc on the basis of misrepresented contract benefits, u choice, I bought into this contract based on the information sold to me then suddenly its not like that anymore, was willing to settle for the 240 once off minutes but u r *****ing me again on ur resolution.
Cell C's replyOfficial
24 Aug 2022, 21:35The first to expire is the one that gets used first .
^NH
^NH
Best regards,
Cell C's reply24 Aug 2022, 21:35
Official
The first to expire is the one that gets used first .
^NH
^NH
Best regards,
GT
Gabriel T's updateReviewer Update
24 Aug 2022, 23:36U r not making sense now, the 1st to expire are the one that gets used up 1st. What does that mean. Stop replying n call me 1st thing in the morning...
GT
Gabriel T's update24 Aug 2022, 23:36
Reviewer Update
U r not making sense now, the 1st to expire are the one that gets used up 1st. What does that mean. Stop replying n call me 1st thing in the morning...
Cell C's replyOfficial
25 Aug 2022, 08:15Hi Gabriel Tangi’
We're saying that the bundle that expires sooner, is the one that gets used first. The one that expires later, is the one that gets used last.
^MP
We're saying that the bundle that expires sooner, is the one that gets used first. The one that expires later, is the one that gets used last.
^MP
Best regards,
Cell C's reply25 Aug 2022, 08:15
Official
Hi Gabriel Tangi’
We're saying that the bundle that expires sooner, is the one that gets used first. The one that expires later, is the one that gets used last.
^MP
We're saying that the bundle that expires sooner, is the one that gets used first. The one that expires later, is the one that gets used last.
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
25 Aug 2022, 09:43What is your name
I hate liers
And we all know based on the information I have that you are a bad ****
I told u to stop replying and call me and u still reply
I hate liers
And we all know based on the information I have that you are a bad ****
I told u to stop replying and call me and u still reply
GT
Gabriel T's update25 Aug 2022, 09:43
Reviewer Update
What is your name
I hate liers
And we all know based on the information I have that you are a bad ****
I told u to stop replying and call me and u still reply
I hate liers
And we all know based on the information I have that you are a bad ****
I told u to stop replying and call me and u still reply
Cell C's replyOfficial
25 Aug 2022, 10:20Would we be able to reach you on this *** number?
^MP
^MP
Best regards,
Cell C's reply25 Aug 2022, 10:20
Official
Would we be able to reach you on this *** number?
^MP
^MP
Best regards,
GT
Gabriel T's updateReviewer Update
25 Aug 2022, 10:33Yes
GT
Gabriel T's update25 Aug 2022, 10:33
Reviewer Update
Yes
GT
Gabriel T's updateReviewer Update
25 Aug 2022, 13:43Still waiting for ur call
GT
Gabriel T's update25 Aug 2022, 13:43
Reviewer Update
Still waiting for ur call
Cell C's replyOfficial
26 Aug 2022, 13:54Hi Gabriel Tangi
Our team will be in touch.
^MP
Our team will be in touch.
^MP
Best regards,
Cell C's reply26 Aug 2022, 13:54
Official
Hi Gabriel Tangi
Our team will be in touch.
^MP
Our team will be in touch.
^MP
Best regards,