1 reviews | Active since Feb 2011
Sold wrong contracts and non-delivery on promises
With my original complaint, everything finally was sorted and I was approved to go ahead with the contract - only to find out I have erroneously been issued 2x contracts. One with data and one with airtime. Which would see me have to change simcards in my phone when I need to use data... NO ONE would enter into such a contract!!!<br> Also - on email I have that the data was additional - with no additional charge... Now I am charged for both contracts?<br> <br> Upon requesting follow up and sorting out of the contract error - my requests get ignored. I really wanted to stay with Cell C - but am forced with the lack of service to go elsewhere.<br> <br> Please ensure that the phone is collected ASAP and ALL contracts with Cell C is cancelled immediately.<br> <br> With every consultant and sales agent I speak to, I am promised follow up - but no one ever comes back to me.<br> <br> Both me and my husband will no longer be Cell C customers...
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We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
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Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
