1 reviews | Active since Jul 2014
Sold data contract and ended up with half the data
Sold contract to me over the phone and when I got my bill, I had only half the data I was offered. Then followed up why, was suddenly 50% during the day and 50% during the night data. This was not declared over the phone. Followed up in the second month with promise that they will recall the phone conversation. followed up last month again and again this month. Suddenly my first request does not reflect on the system. To date have not received feedback. Called today and phone was kept hanging in the air by Peggy from cancellation. Called again to cancel the contract and had to pay R167 and was informed that Peggy drop call does not reflect on the system. After 3 calls with 3 followup email (***) - Cheers Cell C. <br> <br> Best of all, I need to call again tomorrow to inform them that I paid so that they can cancel the contract
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One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
