Sold a dream by Cell C

On the 24th June 2021 I called Cell C customer service to cancel my soon ending contract. I spoke to Kebalepila Matlhaku he asked the for the reason of my termination and told my contract is ending on the 24th July and I did not afford the phone that I want. He tried to retain me and I gave him a chance to he asked if I had a phone that I was interested in. I said yes it's a Samsung S21 Ultra but I don't afford it now, he said I can get it for R799.00. I thought it was still expensive as I did not want to pay a R1k for a phone. I knew that including the insurance it was going to be a over R1k. We checked other phones and I did not like them and he then told me about the Samsung Note 20 Ultra that I can get it for R799.00 as well.

I was enquired if the phones had FM radio and his answer was a No but I can download it. After going back and forth checking which phone I wanted. I told him I will take the S21 Ultra. I asked him which package am I getting with the phone he told me it would be a Pinnacle 3G and the phone will be R1000.00 pm x 24 months.

He dropped a huge bomb that the R799.00 deal fell away because I said I didn't want it. I said to him I was undecided yes but after I've thought about it I decided to take the R799.00 deal and I was nowhere to be found and he said it was available for a few minutes which he did not tell me.

He started getting irritated with me when I said if that's the case that you can no longer give the phone for R799.00 then let's continue with the cancelation and he was not bothered and agreed to cancel. I then said to him since you sounding really irritated let's end the call now I will phone again tomorrow. I hunged up, thereafter my spirit was so down with the level of service I received from Cell C. I'm so disappointed

Regards, Thembi Ngwenya