Soft skills training needed ASAP

Cell C customer service supervisors need soft skills training shame... Ever since I joined cell c I've only had a few customer service interactions m happy with wether agent or supervisor... I called due to cancellation today spoke to bongephi because she was telling me what I didn't think was fair I asked to speak to her sup and she advised Jabulile would contact me immediately she's done on her call hours later m waiting for this Jabulile to call so we can try resolve the issue I have... But I guess they don't care and I won't care when I don't pay month end because now I expect my issue is resolved since she felt the need not to contacts me back... Should cell c make an transactions on my bank account and I have fees it won't be nice because I've said and said I want it cancelled and want nothing to do with cell c..

Regards