Social package confusion

I have been a loyal cell c customer for a few years now. When the social bundles was introduced I really loved the idea and have been using it ever since. My complaint comes in with the following. . . If I have until the 8th of January to top up my package why was I stripped of all my accumulated minutes, data and Sam's on the 8th. Surely I have until 23:59 ON THE ****** 8th of January 2018 to top up my package.!!!! When phoning the call centre this morning I had to deal with a ****y employee as well. . . After converting how many of my friends and family to cell c this is the kind of service we can expect. . . NO MORE. either this matter is resolved today or I will take my business elsewhere. . . And I will name and shame where ever I can. . . Really disgusted!!!!