Social media PR useless advise
<p>The Social media PR has advised me that my case was handled and that advise was given to me how to fix the problem. However, I was advised the following:</p> <p> </p> <p>1. turn of wifi calling</p> <p>2. Sim swap</p> <p> </p> <p>These steps where followed, however, almost 2 weeks ago. I am still experiencing dropped calls, failed calls, and phone just not ringing. So tell me Cell C, how has your advise solved the case? This morning I had a dropped call and a phone not ringing scenario. It's only 9:00am?</p> <p> </p> <p>Please provide recordings of the advise given, as well as the time and date that you believe it was resolved, and the contact information of the person who gave the advise. I want recordings of the calls I had with Cell C to scrutinize when and how each issue was dealt with. If you are so sure that you solved the issue, put in the public domain. I expect your response</p>
Please also provide me with the technician report and where the tests where conducted, how they were conducted and the date they were conducted since I never received anything. Also provide me a copy of the log I submitted and if the different sites were tested, so that IF I am in the wrong, you are able to substantiate it.
Please also provide me with the technician report and where the tests where conducted, how they were conducted and the date they were conducted since I never received anything. Also provide me a copy of the log I submitted and if the different sites were tested, so that IF I am in the wrong, you are able to substantiate it.
Kindly refer to all the communication from our consultants regarding the network issues that you have raised.
Please refer to the subscriber terms and conditions on our website, section 9 regarding services, where it states that although the service suppliers take all reasonable measures to ensure that services are offered to you on a consistent and continuous basis, the service suppliers cannot always guarantee a continuous fault-free service.
Regards
Cell C | PN
Kindly refer to all the communication from our consultants regarding the network issues that you have raised.
Please refer to the subscriber terms and conditions on our website, section 9 regarding services, where it states that although the service suppliers take all reasonable measures to ensure that services are offered to you on a consistent and continuous basis, the service suppliers cannot always guarantee a continuous fault-free service.
Regards
Cell C | PN
I require the recordings, give me a contact person.
reasonable service is acceptable, unfortunately Cell C service is not reasonable
I require the recordings, give me a contact person.
reasonable service is acceptable, unfortunately Cell C service is not reasonable
You can phone me and speak to me directly as well. You are not giving me answers at the moment, nothing is measurable
You can phone me and speak to me directly as well. You are not giving me answers at the moment, nothing is measurable
Hi Rudolph
We will get one of our network specialists to contact you.
Regards
Cell C | PN
Hi Rudolph
We will get one of our network specialists to contact you.
Regards
Cell C | PN
Please note, no one has been in contact with me yet.
Please note, no one has been in contact with me yet.
Please note, still no feedback received from a "network specialist" It appears that they clearly have no measurable information to relay since nothing was done to "handle my case"
Please note, still no feedback received from a "network specialist" It appears that they clearly have no measurable information to relay since nothing was done to "handle my case"