Social media PR answers.
<p>Will the Social Media PR of Cell C please contact me on my cellphone number and give me measurable feedback. Questions are being dodged and this is getting ridiculous. I will pursue other avenues if this matter is not resolved. Cell C is providing the most arrogant useless service I have experienced to date.</p>
Hi Rudolph
You will be contacted and provided with the answers you seek.
Regards
Cell C | PN
Hi Rudolph
You will be contacted and provided with the answers you seek.
Regards
Cell C | PN
Please provide your name as well for reference purposes
Please provide your name as well for reference purposes
Also, please provide a date and time when the technician will contact me, so that it can be measured accordingly. Unfortunately I cannot sit around and wait for someone to phone me the whole day, I have lots of meetings.
Also, please provide a date and time when the technician will contact me, so that it can be measured accordingly. Unfortunately I cannot sit around and wait for someone to phone me the whole day, I have lots of meetings.
Please note, that no "network specialist" has been in contact with me since the social media PR said they would be. It comes as no suprise though, I have to date only received empty promises and continual bad service. Yesterday the Social Media PR told me to read section 9 of the contract that basically states they are not obliged to give good service all the time, however, this would have been acceptable if my call drop rate was maybe one call every two or three days. She told me my case has been handled, yet, on the same day I had THREE failed and dropped calls? If the network specialists handled my case, why did they never or do they not respond? The social media PR just posts meaningless immeasurable jargon on Hellopeter to ensure a 100% response rate, but cannot back anything said? She cannot provide a name for reference purposes for when I take this case further because she knows nothing has been handled.
a network specialist will contact you... when?
your case has been handled and closed... how?
when was it handled? no meaningful response
who handled it? no meaningful response
No one has the guts to pick up the phone and handle my case, especially the Social Media PR. If you are certain of your great service ans case handling, back it up!
Please note, that no "network specialist" has been in contact with me since the social media PR said they would be. It comes as no suprise though, I have to date only received empty promises and continual bad service. Yesterday the Social Media PR told me to read section 9 of the contract that basically states they are not obliged to give good service all the time, however, this would have been acceptable if my call drop rate was maybe one call every two or three days. She told me my case has been handled, yet, on the same day I had THREE failed and dropped calls? If the network specialists handled my case, why did they never or do they not respond? The social media PR just posts meaningless immeasurable jargon on Hellopeter to ensure a 100% response rate, but cannot back anything said? She cannot provide a name for reference purposes for when I take this case further because she knows nothing has been handled.
a network specialist will contact you... when?
your case has been handled and closed... how?
when was it handled? no meaningful response
who handled it? no meaningful response
No one has the guts to pick up the phone and handle my case, especially the Social Media PR. If you are certain of your great service ans case handling, back it up!