Social Media Consultant: Moses Mo***eng Cannot even come back to me!!!!!

<p>I sent 3 emails since last week, and no response on either of them!!!!</p> <p> </p> <p>I now want help to cancel my contract ASAP!!!!!</p> <p>___________________________________________________________________________________________________________________</p> <p> </p> <p>Hi Moses</p> <p>As per our discussion here are my concerns that I would like feedback on how it will be dealt with</p> <p>1. The sales man at the store Maxwell did not disclose to me that I was going to be prorated for the month of Aug as my upgrade will kick in, even though I asked. I had to go to the store the day I got a message with my new limit and after checking my balance I had lost all available bundles that I had on my phone<br />After calling the store on numerous occasions, and asked to speak to the store manager who even refused to take my call. The service is pathetic and there was no intension to help me from day 1 that I upgraded. I even told him that I will cancel this contact should he not explain to him how my billing is going to work. The call cut and he did not even bother to call me back!! I need this matter to be addressed else I will take this up further!!</p> <p>2. Now if the settings on my phone needed to be changed surely the salesman selling me the phone could have done this? Why wait for me to leave without checking this properly.</p> <p>3. I would like a full recon of my bill for the month of August,as I would like to see what happened the day I upgraded and I was prorated</p> <p>4. I would like to know how this Damn contract works as I keep getting sms from cell C on my usage limit and my balance which does not make sense, even you could not explain this to me today! I need to be guaranteed that I have made the right choice with cell C and feel comfortable turning my data on and off without been afraid of how I am going to be billed every month. Till today no one can explain to me how my contract works???</p> <p>5. So as we start the new month my b<br />current usage states R159, what is this for, which month Will I be billed for this, to which amount is this R159 added to and how much will I have to pay on top of my subscription?</p> <p>6. The sms I got today states that my usage limit is R228, and I have R51.51 available, how does this make sense when my usage on my phone states R159????????</p> <p>I would appreciate some urgent feedback on this query as I would not like to take this up further!<br />You welcome to email me all the info.</p> <p><br />I would like to believe that Cell c is different, however I'm beginning to think otherwise!! It's people like Maxwell and his manager that creates terrible experience for your customers and they supposed to be front and client facing.</p> <p>_____________________________________________</p> <p>Hi</p> <p>I just bought a data bundle for R60 but my balance of R200 did not decrease and today is the 1st?????</p> <p>____________________________________________</p> <p>Moses would I need to lay another complaint our are you going to come back to me?</p>