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Adriaan D
1 reviews | Active since Jun 2019
14 Jun 2019, 15:14
So you call yourself a Fibre Provider.
Honestly the worst Fibre company in the country. I've logged a ticket to have a line upgraded from a 20/20 to a 100/100. I logged it on Monday. It's now FRIDAY and I called up during the week. The company didn't bother to let us know how far along the ticket is. Now EVERY agent is giving me a different answer regarding this. I WANT TO PAY YOU MORE, WHY IS IT SO HARD TO UPGRADE THE LINE?
Honestly, if anyone wants to go to Cell C fibre, don't waste your time. Go to a real provider and stay away from this garbage company.
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Replies (3)
Cell C's replyOfficial
14 Jun 2019, 15:32Good afternoon Mr. Duvenage
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Cell C's reply14 Jun 2019, 15:32
Official
Good afternoon Mr. Duvenage
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
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Adriaan D's updateReviewer Update
14 Jun 2019, 15:36Can I trust this reply? I've been told twice that the upgrade has been done.
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Adriaan D's update14 Jun 2019, 15:36
Reviewer Update
Can I trust this reply? I've been told twice that the upgrade has been done.
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Adriaan D's updateReviewer Update
14 Jun 2019, 15:36Okay. It's been upgraded. Thank you.
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Adriaan D's update14 Jun 2019, 15:36
Reviewer Update
Okay. It's been upgraded. Thank you.