MS
Melanie S
1 reviews | Active since Oct 2009
18 Nov 2020, 11:56
So very dissapointed
Good day
I have 2 contracts that are due for upgrade, I take a look at your brochure and on your website and see that you offer some devices over 36 months... I then phone cell c direct to be told you don't do 36 month contracts anymore!! Surely cell c is aware that if you advertise a deal you have to honor it?! Do you understand how frustrating it is to find a phone, a deal and a price you are happy with only then to be completely dissapointed... This is genuinely unacceptable cell c! If you are not willing to honor the deal the REMOVE the brochure and REMOVE the 36 month deals off you website!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
18 Nov 2020, 13:24Good day Melanie,
Please accept our sincere apologies for the unpleasant service experienced during your upgrade request.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced during your upgrade request.
One of our Social Media Consultants will contact you and assist.
^NZ
Best regards,
Cell C's reply18 Nov 2020, 13:24
Official
Good day Melanie,
Please accept our sincere apologies for the unpleasant service experienced during your upgrade request.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced during your upgrade request.
One of our Social Media Consultants will contact you and assist.
^NZ
Best regards,
MS
Melanie S's updateReviewer Update
25 Nov 2020, 09:26Good day
This has been an absolute nightmare, an agent phoned me on Monday to do the two upgrades and he has to re-credit score me so he phoned again yesterday (tuesday) to verify the two upgrades and on which number each goes, he ended up doing one upgrade and it was the wrong device (tv) on the wrong number and the other upgrade wasn't yet done (note 20) so I was able to get the gent to call me and he explained that he needs to phone credit vetting to increase my score and that the upgrade will be done because he told me that I was approved for both. I received an email this morning to say that he was getting an error (not sufficient score) and he had to escalate it. I am trying my best to be patient but this is really quite frustrating, I told him not to reverse the upgrade that he did on the wrong number as that will just make things alot worse than it already is so I'm asking very nicely that this please be resolved soonest, I was under the impression that he increased the score via credit vetting. I am fully aware of the procedures, I worked at cell c stores for 4 years and was an assistant manager so I am fami**** with your system.
Kind regards
This has been an absolute nightmare, an agent phoned me on Monday to do the two upgrades and he has to re-credit score me so he phoned again yesterday (tuesday) to verify the two upgrades and on which number each goes, he ended up doing one upgrade and it was the wrong device (tv) on the wrong number and the other upgrade wasn't yet done (note 20) so I was able to get the gent to call me and he explained that he needs to phone credit vetting to increase my score and that the upgrade will be done because he told me that I was approved for both. I received an email this morning to say that he was getting an error (not sufficient score) and he had to escalate it. I am trying my best to be patient but this is really quite frustrating, I told him not to reverse the upgrade that he did on the wrong number as that will just make things alot worse than it already is so I'm asking very nicely that this please be resolved soonest, I was under the impression that he increased the score via credit vetting. I am fully aware of the procedures, I worked at cell c stores for 4 years and was an assistant manager so I am fami**** with your system.
Kind regards
MS
Melanie S's update25 Nov 2020, 09:26
Reviewer Update
Good day
This has been an absolute nightmare, an agent phoned me on Monday to do the two upgrades and he has to re-credit score me so he phoned again yesterday (tuesday) to verify the two upgrades and on which number each goes, he ended up doing one upgrade and it was the wrong device (tv) on the wrong number and the other upgrade wasn't yet done (note 20) so I was able to get the gent to call me and he explained that he needs to phone credit vetting to increase my score and that the upgrade will be done because he told me that I was approved for both. I received an email this morning to say that he was getting an error (not sufficient score) and he had to escalate it. I am trying my best to be patient but this is really quite frustrating, I told him not to reverse the upgrade that he did on the wrong number as that will just make things alot worse than it already is so I'm asking very nicely that this please be resolved soonest, I was under the impression that he increased the score via credit vetting. I am fully aware of the procedures, I worked at cell c stores for 4 years and was an assistant manager so I am fami**** with your system.
Kind regards
This has been an absolute nightmare, an agent phoned me on Monday to do the two upgrades and he has to re-credit score me so he phoned again yesterday (tuesday) to verify the two upgrades and on which number each goes, he ended up doing one upgrade and it was the wrong device (tv) on the wrong number and the other upgrade wasn't yet done (note 20) so I was able to get the gent to call me and he explained that he needs to phone credit vetting to increase my score and that the upgrade will be done because he told me that I was approved for both. I received an email this morning to say that he was getting an error (not sufficient score) and he had to escalate it. I am trying my best to be patient but this is really quite frustrating, I told him not to reverse the upgrade that he did on the wrong number as that will just make things alot worse than it already is so I'm asking very nicely that this please be resolved soonest, I was under the impression that he increased the score via credit vetting. I am fully aware of the procedures, I worked at cell c stores for 4 years and was an assistant manager so I am fami**** with your system.
Kind regards
MS
Melanie S's updateReviewer Update
07 Dec 2020, 13:20Good day
I honestly wish the gent who phoned me regarding my complaint would contact me, his name is Moses. I don't know how to contact him, cell c have completely messed my one upgrade up... They gave courier it the wrong delivery address and I tried twice with follow ups to rectify the address but now they have reversed the upgrade because the parcel was sent back to cell c. Please can Moses or someone phone me asap
Thanks
Regards
Melanie
I honestly wish the gent who phoned me regarding my complaint would contact me, his name is Moses. I don't know how to contact him, cell c have completely messed my one upgrade up... They gave courier it the wrong delivery address and I tried twice with follow ups to rectify the address but now they have reversed the upgrade because the parcel was sent back to cell c. Please can Moses or someone phone me asap
Thanks
Regards
Melanie
MS
Melanie S's update07 Dec 2020, 13:20
Reviewer Update
Good day
I honestly wish the gent who phoned me regarding my complaint would contact me, his name is Moses. I don't know how to contact him, cell c have completely messed my one upgrade up... They gave courier it the wrong delivery address and I tried twice with follow ups to rectify the address but now they have reversed the upgrade because the parcel was sent back to cell c. Please can Moses or someone phone me asap
Thanks
Regards
Melanie
I honestly wish the gent who phoned me regarding my complaint would contact me, his name is Moses. I don't know how to contact him, cell c have completely messed my one upgrade up... They gave courier it the wrong delivery address and I tried twice with follow ups to rectify the address but now they have reversed the upgrade because the parcel was sent back to cell c. Please can Moses or someone phone me asap
Thanks
Regards
Melanie
MS
Melanie S's updateReviewer Update
09 Dec 2020, 07:54Good day
Would someone from cell c head office please contact me! This experience has genuinely been a nightmare and I would like to sort it out.
Would someone from cell c head office please contact me! This experience has genuinely been a nightmare and I would like to sort it out.
MS
Melanie S's update09 Dec 2020, 07:54
Reviewer Update
Good day
Would someone from cell c head office please contact me! This experience has genuinely been a nightmare and I would like to sort it out.
Would someone from cell c head office please contact me! This experience has genuinely been a nightmare and I would like to sort it out.