So very disappointing

I am so very disappointed. I always received good service from Cell C, it is heartbreaking that I need to make my disappointment known.

I have been a Cell C customer for many years and finally app**** for a contract phone about three years ago. The payments for first contract of two years was not debited from my account. Cell C was unable to load the debit order. I made EFT payments every month. When the contract was renewed in October, my account was still not debited and I continued with EFT payments. I also changed bank accounts and did not update my bank information since my account was never debited it did not cross my mind to let them know. In 2022 Cell C decided that they are now debiting my account. The debit order cant be processed and is returned as an unpaid debit order and in return Cell C charges me R70.00 every month because of the returned debit order. When I noticed the charge on my statement I logged a support ticket. My new banking details was loaded and I was informed to do a EFT payment on month end because the debit order would only go off at the end of the following month. On month end I did the EFT payment as requested. When I received the statement, Cell C billed the debit order on the same bank account (previously closed account) and I was billed R70.00 again for the failed transaction.

A second ticket was logged referring to the 1st ticket locked and unfortunately until today I received no assistance to resolve.

It is so disappointing after years of good service.