SP
Skye P

1 reviews | Active since Feb 2011

31 Oct 2016, 22:56

So tired of being ********** from providers!

<p>I cancelled a recurring data balance on the 1st of October on data that was used in Sept after seeing the data charge was way too high. I was assured by the operator that no more charges above my contract amount would be charged as everything had been cancelled. I did not activate any new bundles and yet I was debited over my contract amount even though I cancelled. I just phoned an operator cancelling the data bundle yet again. I really hope I do not get another surprise debit at the start of December. I cannot wait to cancel my contract with Cell C, I would give them no stars if Hello Peter allowed that!</p>

0
Replies (2)
Cell C
Cell C's reply01 Nov 2016, 08:06
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply03 Nov 2016, 15:46
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN