SO THIS IS HOW IT STARTS WITH CELL C SAME AS THE OTHER NETWORKS IT WOULD SEEM

Hi Cell C You sent me a mail for a service called 'My drive exclusive' WHICH I DID NOT SIGN UP FOR, ALSO NOTE THAT THIS IS APPARENTLY A FREE SERVICE FOR EPIC INFINITY CONTRACTS, of which i have 2 and pay dearly for every month. Now Suddenly on my latest statement I am being billed R28.85 for March and April for something 1) I DID NOT ASK FOR and 2) WHICH ACCORDING TO YOUR MAIL IS FREE???? I have logged this query on the 18th of April and I received NO FEEDBACK things were going very well with Cell C but it seems like all the networks I have been on, Cell C also seems to want ***** with me as I have been been on them all and Cell C was looking like the best option seems i was wrong. I asked for this **** to be credited on my account and stopped as now suddenly my installment will be R3000! Which is unaccetable! The reference I received was ***. I would appreciate a speedy reply? Because if this happens again next month i will take this matter further i did not want to resort to HP but it seems with cellphone networks this is the only way to get any action from them, this and of course ICASA, you can ask Telkom about that. I would like to know if this will credited next month as its probably now too late to have this reversed? Well done Cell C you also seemed to prove to me that NO NETWORK in South Africa can deliver any proper service whatsoever! See attached for your reference, it seems me and Cell will now also be having a bad relationship due to incompetence? Just like MTN, Vodacom, VMSA and Telkom.......... I am really unhappy about this! I have the Uber app on my phone and know how to use it if i need taxi services. Numbers affected are *** and ***