So sick of Cell C service

Firstly I am extremely irritated by the fact that I upgraded my contract and was charged way over the agreed subscription fee. I called in about a week ago and was promised a reversal and response within 24 hours, I am still waiting!!!!<br> <br> I also decided to take out insurance with C-Surance on my phone at the end of April. The consultant asked which date would I prefer for the debit order to run and I chose the 20th. I am still patuently waiting for that debit order to go off! I tried calling C-surance since the Cell C call centre cannot transfer calls to their insurance division and a lady kept me on the phone for a good 20 minutes. All I wanted to know was my debit order date. On letting her know I could not hold any longer, she promised to email me& guess what I am still waiting. I wonder if I am insured or not!<br> <br> After this I have been trying to contact C Surance on the number *** that every consultant from the call centre has given me & I have not been able to get through for a week.<br> <br> What ****py service is this??? This is not the first or second time I have had issues with Cell C it is almost sickening.