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David P

1 reviews | Active since Feb 2010

29 Aug 2024, 11:12

.. So sad to see Cell C has dropped in service levels so much !!!

Simply to upgrade my contact, ,,, And here I am still waiting on the phone with customer service on 135 ... Wow ... still no answer at 31min later ... listening to a loopy tune ...

Seems they don't want business ... Trying to call though to upgrade my contact... Perhase it is time look at the other options... Been with Cell c for almost 15 years now .. And so sad to see their call service on "135" has gotten so bad !!!

0
Replies (7)
DP
David P's update29 Aug 2024, 12:28
Reviewer Update
???????????? WHERE AND WHEN WAS THIS DONE ??

DP
David P's update29 Aug 2024, 12:29
Reviewer Update
i SEE YOU HAVE CHARGED ME WAY WAY MORE THAN THE LAST AMOUNT AS WELL
???
DP
David P's update29 Aug 2024, 12:30
Reviewer Update
i AM WAITING FOR THE CALL
DP
David P's update29 Aug 2024, 12:48
Reviewer Update
????? AND THIS IS CALLED SUPPORT SERVICE ????


Cell C
Cell C's reply29 Aug 2024, 12:58
Official
We genuinely apologize for the frustration and delay you're experiencing with your upgrade query. Your feedback is important to us, and we're working to address the issue as quickly as possible.

We understand that waiting can be frustrating, and we appreciate your patience as we work to resolve this. 

Regards,
Cell C | TM
DP
David P's update29 Aug 2024, 13:22
Reviewer Update
YOU JUST TOLD ME THAT YOU "upgraded" MY PACKAGE ON THE 08/05/2024 ..
SEE YOUR EARLIER POST TO ME

HOW IS THIS POSSIBLE ???? !!!!!!
I WAS EVEN THERE TO SEE THIS "UPGRADE" AND TO SEE THE UPGRADE OPTION AND COST ??

IS CELL C .... NOW IN THE PRACTICE ...
JUST TO UPGRADE THE CUSTOMER WITHOUT CHECKING WITH THE CUSTOMER FIRST ,
OR OBTAINING CONSENT ??????

AND TO TOP THAT OFF AT A MUCH HIGHER COST FOR THE SAME THING ??

WHAT KIND OF MADNESS IS ??
AND SOMETHING I WOULD NEVER AGREE TOO

I REALLY HOPE THIS IS A MISS UNDERSTANDING.
I NOW HAVE TO TAKE HALF DAY LEAVE FROM FOR TO SORT THIS OUT
AM HEADING TO YOUR OFFICES NOW !!!!!!




DP
David P's update29 Aug 2024, 13:24
Reviewer Update
YOU JUST TOLD ME THAT YOU "upgraded" MY PACKAGE ON THE 08/05/2024 ..
SEE YOUR EARLIER POST TO ME

HOW IS THIS POSSIBLE ???? !!!!!!
I WAS EVEN THERE TO SEE THIS "UPGRADE" AND TO SEE THE UPGRADE OPTION AND COST ??

IS CELL C .... NOW IN THE PRACTICE ...
JUST TO UPGRADE THE CUSTOMER WITHOUT CHECKING WITH THE CUSTOMER FIRST ,
OR OBTAINING CONSENT ??????

AND TO TOP THAT OFF AT A MUCH HIGHER COST FOR THE SAME THING ??

WHAT KIND OF MADNESS IS ??
AND SOMETHING I WOULD NEVER AGREE TOO

I REALLY HOPE THIS IS A MISS UNDERSTANDING.
I NOW HAVE TO TAKE HALF DAY LEAVE FROM WORK .. TO SORT THIS OUT !!! :(
AM HEADING TO YOUR OFFICES NOW !!!!!!