MM
Monica M

1 reviews | Active since Jul 2016

17 May 2021, 18:57

So Pathetic and ridiculous

I have been trying to do a swim swap with cell c for the past 2 days and it has been a total nightmare. Worse part my cell c SIM is working but I need to change it for a Nano SIM. Apparently I failed the security check I don't even know how. There was a question(How long have you had your SIM for?) I mean I've had it for a long time or when we buy cell c SIM we need to count from the date you purchased the SIM, how ridiculous is that?. Another question (How many times did you do a emergency recharge in the last 30 days?) like what in the world is that?. I did a Telkom SIM swap 3 days ago and they gave me no issues, Cell c is horrible to deal with. NEVER EVER do a cell c SIM swap EVER. You'll be wasting your time and surely won't be assisted.

0
Replies (3)
Cell C
Cell C's reply17 May 2021, 20:45
Official
Good day Ms. Molokomme 

Thank you for reaching out to us.

Kindly note that the verification process is mandatory, when it comes to SIM swap. Cellphone numbers are linked to customers Social Media accounts, Banking information, Email addresses and etc. Also, most high ***** cases are done through SIM swaps hence a Security check if conducted.

We asked questions related to your SIM card activities if the SIM card isn't registered with your details.

^NZ
MM
Monica M's update18 May 2021, 05:06
Reviewer Update
How can my Sim not be registered with my details? When you buy a Sim at any store they need an ID book and proof of address so why do we need to provide those things?. Your response doesn't change the horrible experience I've encountered with Cel C and that I will never get assisted. Your verification process makes it impossible for one to do a simple Sim swap, this will not erase the pathetic and useless service.
Cell C
Cell C's reply18 May 2021, 07:26
Official
Good day Monica 

Please private message us the number in question as well as your ID number. 

^NT