AC
Andy C
1 reviews | Active since Aug 2020
05 May 2025, 13:17
So many questions so few answers
Cell C has been nagging me to upgrade my wife's contract linked to me . Having been a loyal customer for many years it is exasperating dealing with all the security questions and not being able to talk to a competent manger. Don't they realise answering so many security questions in this age of ***** and *******ion is ridiculous?
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Cell C's replyOfficial
05 May 2025, 13:42Dear Andy Clay,
Thank you for contacting us, and for your continued loyalty to Cell C over the years.
We sincerely regret the frustration you've experienced, particularly during what should have been a simple and rewarding upgrade process. We understand that the number of security checks can feel overwhelming, but please know that these measures are in place to safeguard your account and personal information. Protecting you from ***** and unauthorized access remains one of our top priorities.
We acknowledge your concerns and truly value the time you've taken to raise them. We've escalated the matter to our support team, who will look into both the original query as well as any shortfalls in the service you've received. One of our consultants will be in touch soon to assist you further and ensure your wife’s upgrade is handled with the care and efficiency you deserve.
Thank you again for your patience and for allowing us the opportunity to make this right.
Regards,
Cell C | TN
Thank you for contacting us, and for your continued loyalty to Cell C over the years.
We sincerely regret the frustration you've experienced, particularly during what should have been a simple and rewarding upgrade process. We understand that the number of security checks can feel overwhelming, but please know that these measures are in place to safeguard your account and personal information. Protecting you from ***** and unauthorized access remains one of our top priorities.
We acknowledge your concerns and truly value the time you've taken to raise them. We've escalated the matter to our support team, who will look into both the original query as well as any shortfalls in the service you've received. One of our consultants will be in touch soon to assist you further and ensure your wife’s upgrade is handled with the care and efficiency you deserve.
Thank you again for your patience and for allowing us the opportunity to make this right.
Regards,
Cell C | TN
Cell C's reply05 May 2025, 13:42
Official
Dear Andy Clay,
Thank you for contacting us, and for your continued loyalty to Cell C over the years.
We sincerely regret the frustration you've experienced, particularly during what should have been a simple and rewarding upgrade process. We understand that the number of security checks can feel overwhelming, but please know that these measures are in place to safeguard your account and personal information. Protecting you from ***** and unauthorized access remains one of our top priorities.
We acknowledge your concerns and truly value the time you've taken to raise them. We've escalated the matter to our support team, who will look into both the original query as well as any shortfalls in the service you've received. One of our consultants will be in touch soon to assist you further and ensure your wife’s upgrade is handled with the care and efficiency you deserve.
Thank you again for your patience and for allowing us the opportunity to make this right.
Regards,
Cell C | TN
Thank you for contacting us, and for your continued loyalty to Cell C over the years.
We sincerely regret the frustration you've experienced, particularly during what should have been a simple and rewarding upgrade process. We understand that the number of security checks can feel overwhelming, but please know that these measures are in place to safeguard your account and personal information. Protecting you from ***** and unauthorized access remains one of our top priorities.
We acknowledge your concerns and truly value the time you've taken to raise them. We've escalated the matter to our support team, who will look into both the original query as well as any shortfalls in the service you've received. One of our consultants will be in touch soon to assist you further and ensure your wife’s upgrade is handled with the care and efficiency you deserve.
Thank you again for your patience and for allowing us the opportunity to make this right.
Regards,
Cell C | TN