PW
Porchia W
1 reviews | Active since Feb 2015
06 Jan 2017, 20:04
So many problems!!!
<p>I receive my contract airtime every month on the 1st. Wednesday(04/01/2017) i realised that my airtime is just disappearing.(Please note that i have 1GB data and i am using my wifi at home). Today(06/01/2017) i called cellc customer care to ask them what is happening to my airtime. The agent i spoke to (LUNGILE NZUZA) told me that i have some kind of application on my phone wich takes my airtime.... so i told her but i then have data and i have wifi at home , so i asked her to tell me what the application is ,and guess what!!! LIKE THE USUAL ANSWER THEY GIVE....I DO NOT KNOW. Seriously now...she can easily tell me its a application but cant give the name of the application... Cellc time and time again you disappoint your loyal customers. ME AND MY WIFE IS HIGHLY DISAPPOINTED!!!! </p>
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Replies (2)
Cell C's replyOfficial
09 Jan 2017, 08:37Our team will contact you to assist with this matter and ensure an amicable solution is reached.
Regards
Cell C | DA
Best regards,
Cell C's reply09 Jan 2017, 08:37
Official
Our team will contact you to assist with this matter and ensure an amicable solution is reached.
Regards
Cell C | DA
Best regards,
PW
Porchia W's updateReviewer Update
09 Jan 2017, 10:11I would like to thank Skumbuzo from cellc for speedy reply and sorting my issue out. I would like to wish you a prosperous new year and thank you once again. You been a great help.
PW
Porchia W's update09 Jan 2017, 10:11
Reviewer Update
I would like to thank Skumbuzo from cellc for speedy reply and sorting my issue out. I would like to wish you a prosperous new year and thank you once again. You been a great help.