DC
Deacan C

1 reviews | Active since May 2012

04 Feb 2016, 13:36

So I decided to move to Cell C...BIG MISTAKE

1. I signed up for a 50GB x90 day promotion. I was told the promo would only activate once I activate the sim as I still had 1 month left with Virgin Mobile. which I was told it was activated on 6 Jan 2016.<br> 2. I only managed to get my Virgin Mobile number ported today to Cell C, I can make calls, I cannot receive calls. I CANNOT USE MY DATA. so even 1 month of not knowing my 50GB was active, I couldn't use it even if I wanted to!!!!<br> 2. I use my DATA for work to use GPS to get around. I couldn't use my phone at all this morning, couldn't make my meetings. I called in, Cell C did not pick up my number so I was billed for the call for 10 minutes. and no one could help me, from customer care to sales to porting and then to technical which eventually just cut me off!!!<br> 3. I called the technical dept FOUR times today, all times a different agent, all tried different things to get my internet to work, none came right, 2 promised to call me back and 0 did!!!! <br> now almost 4 hours later, still no call back and STILL no ****en working phone!! sort this **** out or cancel my contract as I am disgusted by this service and should have never left Virgin Mobile after all your begging!!!!

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Replies (1)
Cell C
Cell C's reply04 Feb 2016, 14:44
Official
Hello DeacanRamos,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN