DR
Danielle R
1 reviews | Active since Apr 2024
28 Sept 2024, 02:33
So fed up
Danielle rossouw here I phoned must customer care last week its about a sim swap ive been using that number almost 2 years its a sim card that I got from people standing on the road giving it for free how the .... must we know not to taking sim cards from people giving it for free but my question is how can service providers let them give sim card to our people those people need to be ban but actually I phoned into customer care the consultant told me I must go and do a sim swap at the cellc shop I went to cellc in Kenilworth the lady just told me she cant do it so I told her I phoned customer care and the lady told me I can only do a sim swap at the shop then afterwards the lady working in Kenilworth told me to go to I dont know which branch I was so ...... upset course I could have buy my children bread from my taxi fair im definitely not leaving this matter so course cellc is the ****est network now so what must I do to get a sim swap
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
28 Sept 2024, 09:34Dear Danielle Rossouw
Thank you for contacting Cell C.
We are truly sorry for the frustration you’ve experienced with your SIM swap. We completely understand how upsetting it is to be sent from one place to another, especially when it affects your time and money. We certainly don’t want to add to that.
To get this sorted, please send us the Cell C number in question so that we can investigate the issue and assist accodingly.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We are truly sorry for the frustration you’ve experienced with your SIM swap. We completely understand how upsetting it is to be sent from one place to another, especially when it affects your time and money. We certainly don’t want to add to that.
To get this sorted, please send us the Cell C number in question so that we can investigate the issue and assist accodingly.
Regards,
Cell C | TM
Cell C's reply28 Sept 2024, 09:34
Official
Dear Danielle Rossouw
Thank you for contacting Cell C.
We are truly sorry for the frustration you’ve experienced with your SIM swap. We completely understand how upsetting it is to be sent from one place to another, especially when it affects your time and money. We certainly don’t want to add to that.
To get this sorted, please send us the Cell C number in question so that we can investigate the issue and assist accodingly.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We are truly sorry for the frustration you’ve experienced with your SIM swap. We completely understand how upsetting it is to be sent from one place to another, especially when it affects your time and money. We certainly don’t want to add to that.
To get this sorted, please send us the Cell C number in question so that we can investigate the issue and assist accodingly.
Regards,
Cell C | TM
DR
Danielle R's updateReviewer Update
29 Sept 2024, 18:56My number is *** Thank u
DR
Danielle R's update29 Sept 2024, 18:56
Reviewer Update
My number is *** Thank u
DR
Danielle R's updateReviewer Update
29 Sept 2024, 19:02U guys are supposed to band this people giving out sim card on the road for free course certainly the people who takes those sim cards dont know its registered on other people's names so its your duty to get those people off the roads course at the end of the day the problem gets all bigger just like the problem im having now
DR
Danielle R's update29 Sept 2024, 19:02
Reviewer Update
U guys are supposed to band this people giving out sim card on the road for free course certainly the people who takes those sim cards dont know its registered on other people's names so its your duty to get those people off the roads course at the end of the day the problem gets all bigger just like the problem im having now
DR
Danielle R's updateReviewer Update
05 Oct 2024, 02:48U guys must not take sim card registration serious u guys must get those people off the road who gives out sim cards for free course it's already Rica on other people's names so that's the main problem Let them get banned from giving out sim cards for free
DR
Danielle R's update05 Oct 2024, 02:48
Reviewer Update
U guys must not take sim card registration serious u guys must get those people off the road who gives out sim cards for free course it's already Rica on other people's names so that's the main problem Let them get banned from giving out sim cards for free
DR
Danielle R's updateReviewer Update
05 Oct 2024, 09:05What does your concerns have been noted Means ....... I'm........... tired of Cellc I'm looking the..... one time opportunity I have to can provide better for my 2 daughters I'ma single mother who Will do anything to give my children a better life but I will miss this one time opportunity due to a sim swap Im definitely gonna do whatever I can to tell people although it's gonna go to social media not to deal with Cellc Don't even bother thinking about Cellc course they useless there network is good for no person
DR
Danielle R's update05 Oct 2024, 09:05
Reviewer Update
What does your concerns have been noted Means ....... I'm........... tired of Cellc I'm looking the..... one time opportunity I have to can provide better for my 2 daughters I'ma single mother who Will do anything to give my children a better life but I will miss this one time opportunity due to a sim swap Im definitely gonna do whatever I can to tell people although it's gonna go to social media not to deal with Cellc Don't even bother thinking about Cellc course they useless there network is good for no person
DR
Danielle R's updateReviewer Update
05 Oct 2024, 22:18I think u guyz got it all wrong im pass being frustrated an can u tell me what does A way forward regarding your sim swap has been provided on your review logged means Im truely ....... tired of this ...... long story its every ........ time im sorry thats **** its almost Monday and i need my ......... sim swap so that they can get hold of me on the phonenumber ive app**** for a permant position whats the......... hold up
DR
Danielle R's update05 Oct 2024, 22:18
Reviewer Update
I think u guyz got it all wrong im pass being frustrated an can u tell me what does A way forward regarding your sim swap has been provided on your review logged means Im truely ....... tired of this ...... long story its every ........ time im sorry thats **** its almost Monday and i need my ......... sim swap so that they can get hold of me on the phonenumber ive app**** for a permant position whats the......... hold up
Cell C's replyOfficial
06 Oct 2024, 12:26Dear Danielle Rossouw
We understand that this situation is frustrating. Please obtain an affidavit explaining the situation regarding your number being registered by someone else, as it was distributed on the streets of Cape Town. Then, visit a Cell C store with your ID and proof of address to have the number registered under your details and to receive assistance with the SIM swap.
Regards,
Cell C | TM
We understand that this situation is frustrating. Please obtain an affidavit explaining the situation regarding your number being registered by someone else, as it was distributed on the streets of Cape Town. Then, visit a Cell C store with your ID and proof of address to have the number registered under your details and to receive assistance with the SIM swap.
Regards,
Cell C | TM
Cell C's reply06 Oct 2024, 12:26
Official
Dear Danielle Rossouw
We understand that this situation is frustrating. Please obtain an affidavit explaining the situation regarding your number being registered by someone else, as it was distributed on the streets of Cape Town. Then, visit a Cell C store with your ID and proof of address to have the number registered under your details and to receive assistance with the SIM swap.
Regards,
Cell C | TM
We understand that this situation is frustrating. Please obtain an affidavit explaining the situation regarding your number being registered by someone else, as it was distributed on the streets of Cape Town. Then, visit a Cell C store with your ID and proof of address to have the number registered under your details and to receive assistance with the SIM swap.
Regards,
Cell C | TM
DR
Danielle R's updateReviewer Update
06 Oct 2024, 13:10Im ****ing in Cavendish square cellc and this ****ing consultant say he cant do it i must go back to Kenilworth Center Cellc whos ****ing mad we ****ing dont even have ****ing traveling home arr u taking me for a ..... or what course im feeling like a mad circus u ****ing people im gonna put u in every ****ing tabloid there is course im .... now
DR
Danielle R's update06 Oct 2024, 13:10
Reviewer Update
Im ****ing in Cavendish square cellc and this ****ing consultant say he cant do it i must go back to Kenilworth Center Cellc whos ****ing mad we ****ing dont even have ****ing traveling home arr u taking me for a ..... or what course im feeling like a mad circus u ****ing people im gonna put u in every ****ing tabloid there is course im .... now
DR
Danielle R's updateReviewer Update
06 Oct 2024, 13:13U suppose to let which ever cellc im going to know im coming course u let me waiste traveling i could have buy my children food from thisR100 i gave out for traveling
DR
Danielle R's update06 Oct 2024, 13:13
Reviewer Update
U suppose to let which ever cellc im going to know im coming course u let me waiste traveling i could have buy my children food from thisR100 i gave out for traveling
DR
Danielle R's updateReviewer Update
06 Oct 2024, 19:30I think u think im crazy or what dont u guyz understand i went to Kenilworth Center Cellc the consultant just told me to go to Cellc in Cavendish square she cant help i had all my documents then like a mad ****ing woman i went to Cellc in Cavendish square and that guy told me he cant help me still i had my documents with what the **** is your people's problem U guys are supposed to let Cellc know there's a customer cumimg to do a sim swap thats your job.And lastly why do u guys reply in private u don't want people to see how Bad Cellc services are.
DR
Danielle R's update06 Oct 2024, 19:30
Reviewer Update
I think u think im crazy or what dont u guyz understand i went to Kenilworth Center Cellc the consultant just told me to go to Cellc in Cavendish square she cant help i had all my documents then like a mad ****ing woman i went to Cellc in Cavendish square and that guy told me he cant help me still i had my documents with what the **** is your people's problem U guys are supposed to let Cellc know there's a customer cumimg to do a sim swap thats your job.And lastly why do u guys reply in private u don't want people to see how Bad Cellc services are.
DR
Danielle R's updateReviewer Update
06 Oct 2024, 20:02I'm gonna sue Cellc network providers first of all those people giving out sim cards and u guyz knows its registered on other people's names so that is ***** u had to band those people from day one off the roads. Secondly i was sended up and down like the circus without anyone just trying to help the Lady by KC sended me ti Cavendish square then i got by Cavendish square the guy sended me to go back to Kenilworth. Lastly now my chance for providing for my 2 daughters is gone my chance to get that permanent position the chance I've been waiting all my life is gone just for a stupid sim swap i couldn't get from Cellc I've been crying and just can't seem to stop just the thought of i will never get an opportunity like this one it was my Dream to get a house for me and my Daughter's one Day taking them out of this place where we live now an get them a better place to enbetter our lives .
DR
Danielle R's update06 Oct 2024, 20:02
Reviewer Update
I'm gonna sue Cellc network providers first of all those people giving out sim cards and u guyz knows its registered on other people's names so that is ***** u had to band those people from day one off the roads. Secondly i was sended up and down like the circus without anyone just trying to help the Lady by KC sended me ti Cavendish square then i got by Cavendish square the guy sended me to go back to Kenilworth. Lastly now my chance for providing for my 2 daughters is gone my chance to get that permanent position the chance I've been waiting all my life is gone just for a stupid sim swap i couldn't get from Cellc I've been crying and just can't seem to stop just the thought of i will never get an opportunity like this one it was my Dream to get a house for me and my Daughter's one Day taking them out of this place where we live now an get them a better place to enbetter our lives .
Cell C's replyOfficial
07 Oct 2024, 10:57Dear Danielle,
We sincerely apologize for the frustration and distress this situation has caused you.
We have escalated your query directly to our Prepaid Department for immediate attention. Please do expect communication during the course of the day.
Kind regards,
Cell C | NZ
We sincerely apologize for the frustration and distress this situation has caused you.
We have escalated your query directly to our Prepaid Department for immediate attention. Please do expect communication during the course of the day.
Kind regards,
Cell C | NZ
Cell C's reply07 Oct 2024, 10:57
Official
Dear Danielle,
We sincerely apologize for the frustration and distress this situation has caused you.
We have escalated your query directly to our Prepaid Department for immediate attention. Please do expect communication during the course of the day.
Kind regards,
Cell C | NZ
We sincerely apologize for the frustration and distress this situation has caused you.
We have escalated your query directly to our Prepaid Department for immediate attention. Please do expect communication during the course of the day.
Kind regards,
Cell C | NZ
DR
Danielle R's updateReviewer Update
07 Oct 2024, 19:25My number is ***
DR
Danielle R's update07 Oct 2024, 19:25
Reviewer Update
My number is ***