SO DISSAPOINTED

<p>I am very disappointed with Cell C Customer service. I might not be educated enough but that doesn't mean I must be sent from pillar to post and be given an incorrect information regarding just a small query which is a Sim Swap. I lost my sim card ********** late in July 2017 and because I was busy I did not get time to do a sim swap immediately and I was using my number only on WhatsApp and I thought in the mean time I can use WiFi until I do a sim swap. On the 4th August 2017 I bought a new sim card from Pep and called cell c to do a sim swap, unfortunately I did not pass the security check questions, I went back to my internet banking to find when last did I buy airtime for this number. I found the date and the amount, I called again but I still failed. I was advised by both the agents that I spoke to when I called that I can take my I.D and Proof of Address with me and visit the nearest Cell C Shop. I went to Cell C Shop in Gateway mall and the consultant told me even if I have my I.D and Proof of Address he still need to ask me security checks and if I fail he will not assist me. I then took my I.D and Proof of Address and went home because I knew already that I have failed security checks before so I had no way of passing them just because I am at the shop does not mean I will remember. When I went home I called 084140 and I was told again I even recorded the call when the Agent by the name Lingene Maphumulo and her manager Vuyiswa said to me I must go to an Cell C Shop with the same documents and they will not ask me the questions. After I told the agent that I am from Cell C Shop and they said they also ask questions the agent changed the story and said to me she is not sure whether they ask me or not. I said to the agent they do ask so what is the alternative way to do a sim swap? The agent told me maybe the reason why they asked is because the sim card is not Ricard under my name. I told the Agent the sim card is Ricard under my name because I bought the sim card from Ackamens using my own I.D document. Then the agent told me Ackamens does not Rica sim cards at all. I told the agent that is incorrect because I know for the fact that I bought my sim card and Ricard it at Ackamens. The consultant told me that only Cell C can do Rica on cell c numbers. I asked the agent how was my sim card working if it was not Ricard, she than told me that Cell C Rica is not the same as Ackamens Rica. I am very disappointed that Cell C is letting me as the customer lose my number like that, and also give me incorrect information. I was hopping that maybe I will be asked to make an affidavit stating that I am the owner of the sim card for security reasons but non of Cell C consultants even suggested that. My advise to all prepaid Cell C users, please keep your sim cards as safety as the Khumalo's weapons because Cell C will not Help you get a Sim Swap regardless if you have the supporting documents or not, regardless that you Ricard your sim card at the store or not because Cell C have a different way of doing Rica, to all those who want to buy their Cell C sim cards at Ackamens please don't go there because you will find your sim card not Ricard or not under your name even when you know that you used your I.D and Proof of Address. Thank you.</p>