1 reviews | Active since Nov 2014
So called incomplete IMEI no delaying backlisting process.
<p>I am so disgruntled it is not funny, at the prospect of having to beg a network operator to have my E71 Nokia blacklisted. Initially, it was received as an upgrade handset in 2010 or 2011 from Cell. When I did another upgrade, I used the handset with a Virgin Mobile sim card, and subsequently the handset was lost.</p> <p> </p> <p>As it is the norm, I engaged Virgin mobile and requested a blacklisting process to take place. They advised me that the IMEI NO ********** ********** was one digit short and could not be blacklisted and I was told to revert back to Cell C, and they in turn that tells me the same thing !!!</p> <p> </p> <p>I went to Campus Square Cell C, engaged a very helpful staffer, Lesego, who escalated the blacklisting form to their blacklisting dept. and the response is still the same and it was only in following it up that I was told that a box is needed ? What do they exactly take me for?</p> <p> </p> <p>Whose ****ing mishap was that? Did I manufacture the handset No! The only mishap here was that I received the handset IN A BOX WITH A MISSING IMEI NO and now I am requested to produce a box! What a cheek! Who in their right minds can produce a box after such a long time? Can I have this blacklisted please!</p> <p> </p> <p>How I don’t know as the mishap was and it is still mine. What if the phone gets used in some dubious activated without me blacklisting it?</p> <p> </p> <p>Can my time be respected………</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
