MR
Mattheus R
1 reviews | Active since Apr 2022
14 Dec 2023, 11:12
So BAD
After a long fight and being handed over and defaulted. Account was paid in October already but my ITC has still not been cleared.
They were quick to list but now cant remove the default.
Helpful (0)
Replies (11)0
Replies (11)MR
Mattheus R's updateReviewer Update
14 Dec 2023, 12:05I paid you directly. You send me a paid up letter!!!! This is even worse!!
MR
Mattheus R's update14 Dec 2023, 12:05
Reviewer Update
I paid you directly. You send me a paid up letter!!!! This is even worse!!
Cell C's replyOfficial
14 Dec 2023, 12:53Thank you , we have received your email . We have referred the matter to the team for further assistance .
Cell C | NH
Cell C | NH
Cell C's reply14 Dec 2023, 12:53
Official
Thank you , we have received your email . We have referred the matter to the team for further assistance .
Cell C | NH
Cell C | NH
MR
Mattheus R's updateReviewer Update
14 Dec 2023, 15:36And then I get called by this rude person, whoe does not listen to what you are saying. when will my name be cleared?
MR
Mattheus R's update14 Dec 2023, 15:36
Reviewer Update
And then I get called by this rude person, whoe does not listen to what you are saying. when will my name be cleared?
Cell C's replyOfficial
14 Dec 2023, 16:03We genuinely apologize for any inconvenience you may have experienced, and we assure you that we take your feedback seriously.
We want to inform you that we have initiated a request to update your information with our Legal Department. This process may take a short while as we await their feedback. We are committed to ensuring that your name is cleared promptly, and we will keep you informed of the progress. We understand the frustration that can arise from miscommunications, and we appreciate your patience as we work to resolve this matter.
Regards,
Cell C | TM
We want to inform you that we have initiated a request to update your information with our Legal Department. This process may take a short while as we await their feedback. We are committed to ensuring that your name is cleared promptly, and we will keep you informed of the progress. We understand the frustration that can arise from miscommunications, and we appreciate your patience as we work to resolve this matter.
Regards,
Cell C | TM
Cell C's reply14 Dec 2023, 16:03
Official
We genuinely apologize for any inconvenience you may have experienced, and we assure you that we take your feedback seriously.
We want to inform you that we have initiated a request to update your information with our Legal Department. This process may take a short while as we await their feedback. We are committed to ensuring that your name is cleared promptly, and we will keep you informed of the progress. We understand the frustration that can arise from miscommunications, and we appreciate your patience as we work to resolve this matter.
Regards,
Cell C | TM
We want to inform you that we have initiated a request to update your information with our Legal Department. This process may take a short while as we await their feedback. We are committed to ensuring that your name is cleared promptly, and we will keep you informed of the progress. We understand the frustration that can arise from miscommunications, and we appreciate your patience as we work to resolve this matter.
Regards,
Cell C | TM
MR
Mattheus R's updateReviewer Update
08 Jan 2024, 07:49So weeks later still nothing, this is ludicrous!!! Even been called to say I never paid the account, when I said you send me a paid up letter I was told it was send in error??????? What the FFFF. I then send the proof of Payment, still nothing and yet again this has not been removed from ITC! Seems Carte Blance, and news papers is next!!!!!! Never dealt with such uniformed and dont care people and companies!!! I insist on a call from senior management and a letter of apology!!! my ITC to be cleared within 24 hours from today!!!!!
MR
Mattheus R's update08 Jan 2024, 07:49
Reviewer Update
So weeks later still nothing, this is ludicrous!!! Even been called to say I never paid the account, when I said you send me a paid up letter I was told it was send in error??????? What the FFFF. I then send the proof of Payment, still nothing and yet again this has not been removed from ITC! Seems Carte Blance, and news papers is next!!!!!! Never dealt with such uniformed and dont care people and companies!!! I insist on a call from senior management and a letter of apology!!! my ITC to be cleared within 24 hours from today!!!!!
Cell C's replyOfficial
08 Jan 2024, 07:54Dear Mattheus,
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards,
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards,
Cell C | MN
Cell C's reply08 Jan 2024, 07:54
Official
Dear Mattheus,
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards,
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards,
Cell C | MN
MR
Mattheus R's updateReviewer Update
11 Jan 2024, 08:50I had 1 missed call. This still not resolved. Yesterday Nudebt contacted me again to pay!!! Can you get domeone competent to sort this out. I am now reporting you to NCR and consumer council.
MR
Mattheus R's update11 Jan 2024, 08:50
Reviewer Update
I had 1 missed call. This still not resolved. Yesterday Nudebt contacted me again to pay!!! Can you get domeone competent to sort this out. I am now reporting you to NCR and consumer council.
MR
Mattheus R's updateReviewer Update
11 Jan 2024, 11:02So why does nudebt keep calling me? I did not get paid up letter. Is Itc cleared?????????? You are a joke
MR
Mattheus R's update11 Jan 2024, 11:02
Reviewer Update
So why does nudebt keep calling me? I did not get paid up letter. Is Itc cleared?????????? You are a joke
MR
Mattheus R's updateReviewer Update
11 Jan 2024, 11:51I suggest you resend with a manager's letter of apology
MR
Mattheus R's update11 Jan 2024, 11:51
Reviewer Update
I suggest you resend with a manager's letter of apology
MR
Mattheus R's updateReviewer Update
12 Jan 2024, 09:06And again Nudebt is sending me messages and 24hour notices!!!! This is now harassment!!!! And I will be reporting this now as ******** to the police!!!!!
MR
Mattheus R's update12 Jan 2024, 09:06
Reviewer Update
And again Nudebt is sending me messages and 24hour notices!!!! This is now harassment!!!! And I will be reporting this now as ******** to the police!!!!!
MR
Mattheus R's updateReviewer Update
16 Jan 2024, 06:40Good day,
The above is not acceptable, This must be removed Immediately. I just received an email from Nudebt stating a TRACE ALERT was added to my profile. You are now in the contravention of the ACT and I will deal with this accordingly.
Please send me the communication's you had with NUDEBT as according to them the money is still owing, also all communications with the credit burau's.
I am also still awaiting a call from a senior manager!!!!!!
The above is not acceptable, This must be removed Immediately. I just received an email from Nudebt stating a TRACE ALERT was added to my profile. You are now in the contravention of the ACT and I will deal with this accordingly.
Please send me the communication's you had with NUDEBT as according to them the money is still owing, also all communications with the credit burau's.
I am also still awaiting a call from a senior manager!!!!!!
MR
Mattheus R's update16 Jan 2024, 06:40
Reviewer Update
Good day,
The above is not acceptable, This must be removed Immediately. I just received an email from Nudebt stating a TRACE ALERT was added to my profile. You are now in the contravention of the ACT and I will deal with this accordingly.
Please send me the communication's you had with NUDEBT as according to them the money is still owing, also all communications with the credit burau's.
I am also still awaiting a call from a senior manager!!!!!!
The above is not acceptable, This must be removed Immediately. I just received an email from Nudebt stating a TRACE ALERT was added to my profile. You are now in the contravention of the ACT and I will deal with this accordingly.
Please send me the communication's you had with NUDEBT as according to them the money is still owing, also all communications with the credit burau's.
I am also still awaiting a call from a senior manager!!!!!!