MT
Maxine T

1 reviews | Active since Oct 2015

20 Nov 2015, 13:05

SO 5 MONTHS LATER AND CELL C STOLE MY MONEY !!!

I bought Airtime for my Son via Capitec Mobile Banking few months back and it never came through...<br> <br> I called My bank and they confirmed it was paid for but I never received my airtime from Cell C...<br> <br> I then eventually called the contact centre and they Gave me some random number i must use and i will get my airtime nothing happened.<br> <br> When I called again to Cell C i spoke to a Team Manager as the staff seems to be dazed and confused there ...<br> <br> He then told me he is not aware of this code I provided him and he will have to investigate this...<br> <br> I was told I must send Proof of this Purchase via email in form of a Bank Statement so they could have it...<br> <br> So I lost R 112 AND NO AIRTIME !!!<br> <br> I just want to know when I provided my Cellphone Number they could not pick it up but my bank could????<br> <br> Who is fooling who now...<br> <br> Yes It may be a small amount but its theft !!! <br> <br> You got your money BUT I GOT NOTHING !!!!

0
Replies (1)
Cell C
Cell C's reply20 Nov 2015, 14:15
Official
Hello Maxine22,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN