SD
Sheldon D

1 reviews | Active since Aug 2015

07 Mar 2017, 18:22

Sneaky changes to subscription fees

<p>I have had a Cell C contract for more than 4 years, and this is the first time I have experienced a sudden shock on my bill. </p> <p>Cell C did absolutely nothing to inform me that they will be increasing my monthly subscription fee- and that goes against their terms and conditions. If I can't get help here, I have no choice but to raise my complaint with the NCC.</p> <p> </p> <p>very disappointed in your service Cell C. And I sincerely hope you will deal with the call center agent who had the audacity to drop a call on me.</p> <p> </p> <p> </p>

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Replies (2)
Cell C
Cell C's reply08 Mar 2017, 07:31
Official

Communication was sent in December advising customers about the price increase as per the terms and conditions of the subscriber agreement. The price increase came into effect on the 01 February 2017.

This will be addressed with the call center manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply08 Mar 2017, 14:50
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,