1 reviews | Active since May 2017
Snail-speed service when trying to get fast Internet
<p>29/04 - tried to sign up online; got to the point of entering OTP for payment; got an error; called the call centre, spoke to Andile Mackenzie; he wanted me to sign up via scanned contract; told him had no scanner at home; we tried again online, with him on the phone; this time it worked; realised I'd had finger-trouble when entering my contact number during sign-up; told Andile; he said 'no problem - it wouldn't cause an issue'; b.t.w. you cannot edit this number in your profile on the website!!!; got an email confirmation of my order and a Vumatel ref. no.; 04/05 Johanes Bekker mails me that he cannot get hold of me, of course dialling my 'finger-trouble number'; I reply with my correct number - to date he has not contacted me; 08/05 - I call in again; speak to Andile and forward my mail to Johannes to him; he promises me he'll follow up and get back to me later that day with an update - I'm still waiting!!! </p>
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Peter
Please respond to Derrick's email for further assistance.
Regards
Cell C | PN
Hi Peter
Please respond to Derrick's email for further assistance.
Regards
Cell C | PN
And so it continues. Derrick tells me someone will call me to update my contact details so that we can move this process along. Someone calls, only to tell me they are not the right person to do what needs to be done, and assures me that someone else, from the right department will call me forthwith (apparently the right department sits directly across from the person). Needless to say, I'm still waiting, since Fri afternoon.
And so it continues. Derrick tells me someone will call me to update my contact details so that we can move this process along. Someone calls, only to tell me they are not the right person to do what needs to be done, and assures me that someone else, from the right department will call me forthwith (apparently the right department sits directly across from the person). Needless to say, I'm still waiting, since Fri afternoon.
I think this was a really bad purchasing decision of mine.
I think this was a really bad purchasing decision of mine.