WM
Warren M

1 reviews | Active since Mar 2015

30 Mar 2015, 14:07

Smartdata Prepaid Not For Current Prepaid Customer

It appears Cell C Smartdata Prepaid is not available to existing Cell C prepaid SIM card holders - without them having to purchase a new SIM. In other words, Cell C is not allowing prepaid customers to purchase these deals for their current SIM cards and numbers.<br> <br> I want to use my cellphone as a wireless hotspot to avoid the unneccessary expense of purchasing an additional redundant (soon to go the way of the '****le') wireless router device.<br> <br> I have in the past two years encountered inconsistent service with Cell C store assistants where I have been told in one store that it isn't possible and in another store have been readily given the deal I wanted (I previously purchased the 12GB and 24GB Smartdata Prepaid deals for my current prepaid SIM). I now wish to purchase the Giga200 deal as advertised [URL Removed] and have been told by two stores that I can't purchase it for my current prepaid SIM and that I will be given another SIM and number.<br> <br> It seems that Cell C is inconveniencing their customers into having to purchase a wireless routing device or their staff simply aren't adequately trained on all product offerings.<br> <br> Frustrated loyal customer

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Replies (1)
Cell C
Cell C's reply30 Mar 2015, 14:46
Official
Hello GotSumin2Say!,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN