Sluggiest Customer Service Ever!!! Waiting 7 days for an up to date statement

I am at wits end with Cell C and the lack of it's efficient services. Since the 21st of June 2018 I have been calling the Retention office to request a statement indication that my account is up to date as requested by my bank. Today is the 28th and I had to yet make another call (everyday I have been calling) to find out when I will be able to receive the statement. I mean really how long should this take? A day, two at most?

This is the most pathetic service I've received ever! If they don't log the call incorrectly, then they send it to the wrong department and just to get it to the correct department takes days for a response. I was told they will send me a new reference number via sms, I am still waiting for such sms.

I am ever sorry I took out a contract with this institution. Can't wait for my contract to end in a few months' time.

Very disappointing!