Slow service, little to no meaninful feedback

Hi there,<br> <br> For the past 2 weeks I've been trying to finalise my Cell C contract. Having dealt with the customer care lady by the name of Mpho Mohale I was garuanteed that the device would be delivered within 3 - 5 working days. It's now been 2 weeks later and still no device.<br> <br> I have now logged a call 3 times on Social Media and sent over 6 emails to find out the status of my contract with only excuses being told to me. Mpho is nowhere to be found - probably cought in her own web of lies and empty promises...<br> <br> Today I was told my phone was with the courier. If that was the case then I would have received an SMS stating that as per initial emails when I signed up for the contract. To date I have no received a single SMS notifying me of this. Also find it odd and rather old-school that no reference number is provided so that I am able to follow up on the query at hand.<br> <br> Also, can the waybill number be supp**** to me so that I am able to follow up with the courier company myself. If the parcel is with the courier company as Cell C is saying then this shouldn't be a problem at all.<br> <br> If I do not have the device in hand b