JS
Justin S
1 reviews | Active since Apr 2014
12 Jan 2016, 12:02
Slow service
I have app**** for new Contract on the 6 January already. After I app**** I got a request the same day to send relevant documents. It took me about 10 minutes to send all requested documents. Now I wait... I have called almost every day to track the order SPI***. When I follow up the customer service advises me early today or the following day I will get an SMS. My point is... If I went into the shop, I would have walked out with the phone I want, How does it take this long and why empty promises when I order online?
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Cell C's replyOfficial
12 Jan 2016, 12:21Hello jmdasilva,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Jan 2016, 12:21
Official
Hello jmdasilva,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,