Slow response to query

Case *** was logged on Monday 07/09/2015. I requested a proof of purchase and a copy of my contract. To date I have not received anything. My phone was damaged last week and I am trying to have this repaired under the warranty but they require a proof of purchase before they can proceed. Cell C has now wasted three days. I did receive a call yesterday from a consultant that said they would mail this to me . I did not receive anything. I called in to query this yesterday around 4pm and was told I would receive a call within the hour . I am still waiting for that call. We are constantly asked to call 084140 but when you do you are transferred to every department at Cell C and eventually get cut off without any positive results. <br> <br> The service is appalling . My contract is up for renewal next month and based on the service being received I highly doubt that I will stay with Cell C.