Sleepy Cell C...

My account is 100% up to date which I paid via their portal. The portal payments reflect as Point-Of-Sale transactions, which means it's like tapping your card to pay. Therefor, the only PoP available are screenshots of the transactions/cropped screenshots of my bank statements. They don't need to see my whole statement, only the part where they were paid is relevant. After sending these screenshots for 2 months in a row, they keep claiming there are outstanding amounts and I keep sending them the screenshots, but they still suspended my services. Even after explaining to them about the only means of sending PoPs, they still ask for a PDF formatted PoP from the bank. I refuse to call them, as calls provide one sided evidence, which means I will not be able to forward evidence to the telecomms ombudsman. Therefor I stuck to emails...to the point where I spammed them with mails. They still haven't resolved my my account and I'm still without internet. I told them their accounts department needs to do their job and wake up, and I also told them that their IT department needs to resolve the portal issue in allocating the payments correctly. Still waiting for their response after spamming them with proof that my account is up to date.