ER
Erica R

1 reviews | Active since Dec 2022

20 Dec 2022, 14:05

Slapped with a R54000 data bill

Cell C activated my international roaming for about 8 hours and deactivated it without letting me know due to "high usage". They then slapped me with a R54000 data bill. Speaking to their agents and trying to get a justification for this amount for about 3 hours of data usage was like hitting my head against a brick wall. I eventually managed to get a data usage log out of them and as I thought, their charges were wrong! Charging me for hours while I was flying and my phone l switched off. These charges were also billed before my roaming was even activated! Needless to say, I did not pay the bill and my service has now been suspended. Still waiting for someone to come back to me. Unbelievably shocking service.

0
Replies (6)
Cell C
Cell C's reply20 Dec 2022, 14:42
Official
Dear Erica Ross ,

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience received thus far.

Please message us an alternative number where we an get hold of you on to further assist. 

Regards
^TM
ER
Erica R's update21 Dec 2022, 08:57
Reviewer Update
***
ER
Erica R's update21 Dec 2022, 08:58
Reviewer Update
Sent Cell C an alternative number on 21 December
ER
Erica R's update24 Dec 2022, 13:35
Reviewer Update
No one contacted me yet. I am lodging a complaint with ICASA.
ER
Erica R's update24 Dec 2022, 14:49
Reviewer Update
That's because you suspended my service! I gave you an alternative number ***. How stupid can you get?
Cell C
Cell C's reply24 Dec 2022, 15:03
Official
We have updated our team. You will be contacted accordingly.

Regards
^TM