1 reviews | Active since Nov 2016

28 Mar 2020, 08:27

*****s and poor network service

I would like to complain about your fibre. I was ******* into a 2 year fibre contract with you guys when the sales representative told me it is a 12 month month-to-month contract, but no, when I contacted cellc fibre to release my line to move to a new isp i was told it is a 24 month contract!? I would not for a fact have signed up for a 24 month contract!

And now to crown it all, 3 weeks ago you guys had issues and I could not use my internet for days, and guess what, i wake up this morning in lockdown aaaaaand the exact same issue is here again!? I am paying so much to be with your absolute trash service. FIX YOUR NETWORK!

0
Replies (1)
Cell C
Cell C's reply28 Mar 2020, 10:08
Official
Good day MR SJ KEUN

Thank you for contacting us. 

We have escalated this matter to our Fibre Support Team. We will be in touch to assist. 

^NT