Six months after reporting lost phone still no feedback or claim number

<p>On the 07th of September I went to Balfour Park Cell c to report that I had lost my phone. They sent me to the police station to complete and affidavit which I did the same day. I then went back to the store and they sent all the documents to C insurance. I have not had any feedback since then but still my monthly payment for c insurance is taken. The phone has been lost for over 6 months now and I still have not had it replaced. I have been trying to call the number ********** given to me to claim but can never get through I am kept on hold for ages and eventually run out of airtime. I need this matter resolved as I am still paying for the phone even though it is reported lost and I still dont have a replacement phone. </p> <p> </p> <p>I NEED HELP!!! </p>