1 reviews | Active since Dec 2012

09 Nov 2016, 09:09

SIPHOKAZI NOT RESPONDING IN TWO WEEKS

<p>I wish there was a rating which is worst than terrible. </p> <p>I logged a compalint on hello peter two weeks ago and Siphokazi was due to get back to me with regards to the call centre that could not provide the correct information to me. As they did not know the terms and conditions.</p> <p> </p> <p>Cell C is not taking my matter seriously and why must I keep complaining. Siphozaki, there is a 1000 other people that can do your job properly and respond to my requirements which I requested from you. </p> <p> </p> <p>I would like to know if the call centre now knows the terms and conditions of the win and spin competion.</p> <p> </p> <p>Also I requested you to review all my calls made to the Cell C call centre, which you said you will look into.</p> <p> </p> <p>Well please may I have a time frame which you would listen to my calls.</p> <p> </p> <p>Siphokazi, if the call centre service was terrible, than yours is worst than terrible.</p> <p> </p> <p>I hope your manager reads this.</p>

0
Replies (4)
Cell C
Cell C's reply09 Nov 2016, 09:15
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

's update09 Nov 2016, 14:15
Reviewer Update

Hi,

So Siphokazi sent me an email today after logging another complaint on Hello Peter.

How do I know my query was resolved. My query was that your call centre agents all get the neccersary training.

I wanted a review of the calls, to ensure that you actually listened to the calls.

By not providing me with fedback, how do I know the the call centre agents are now familair with the terms and conditions.

So please can you give me feedback in the way I want it. Your service is terrible, terrible, terrible.

Please get your senior to call me.

Cell C
Cell C's reply10 Nov 2016, 09:52
Official

As per feedback, Skhumbuzo confirmed that he sent an email and provided feedback regarding this matter.

Regards

Cell C | PN

's update10 Nov 2016, 09:55
Reviewer Update

That is not the feedback I wanted.

Listen to your customer and ask his manager to call me