Simwap and registration

I cant believe the terrible service I repeatedly get from this Service provider. A year ago I went to the Woodmead branch to do a simswap. The phone was purchased for me so the simcard was not registered under my name. I was asked to go to the police station and make an Affidavit plus fill in forms so that the simcard can be registered under my name. I did all all that was required, taking up 2 hours of my work day. I was ****** again at a traffic intersection and my bag once again ******. I can obviously not remember the last 5 numbers I contacted so I called the Woodmead branch, only to be advised that my sim was still not under my name. This is an Entire year later. They can see that I was there and what took place but they cannot help because the consultant is no longer employed there. What am I supposed to do now? All my private details goes to that number. I can now not do the simswap because I am still not the owner after doing all that was necessary. Its my voicemail and all. I am no longer disappointed with the Service I am angry. Why should I struggle because a Cell C employee did not do what he was paid to do? I must now go through the pains of getting in touch with everybody and getting a new number. I will not recommend this service provider to anyone. Its an inconvenience to say the least. Maybe I should look at this as a blessing in disguise an move on to a better service provider that will actually appreciate my bussiness