SimSwap or rather SimAwol

Monday 13-04-2015 i requested a Simswap to be done, they said it would take 24hrs and they will give me a call to verify somethings. They call Tuesday but i was in church, so no answer and they just close the case.<br> I call back on Wednesday, so they reopen the case and i have to wait again. They call just before 5pm to say they can't help as they can't do the simswap. I call back Thursday: <br> @ 10.30 the Customer person can't help me as they can't find anything logged to my number.<br> @12pm i call back. So they going to help as if it's the 1st time i'm calling, but they can't help because the security question wasn't answered correctly but they can't redo whatever stupid questions they asked.<br> @14pm my ID number is now wrong... REALLY AFTER 4 DAYS OF CALLING... <br> @14.26 - new call.. no case opened... now i need to wait another 4hours for someone to call me back... <br> <br> I GIVE UP!!!