LL
Lillian L

1 reviews | Active since Apr 2023

29 Aug 2024, 13:15

simswap

CELL C sim swap is a total *****, how on earth can i not know my name, ID, street address, my bank an additional contact number.... after answering all of this they say i "unfortunately" fail.

0
Replies (1)
Cell C
Cell C's reply29 Aug 2024, 14:13
Official
Dear Lillian Leeuw
Thank you for contacting us. 

We understand your frustration. However, there is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. 

Please private message the RICA serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you on.

Regards
Cell C | NT