MS
Marc S

1 reviews | Active since Jul 2011

08 Dec 2016, 06:14

Simply don't care!

<p><br />It now 2 weeks that I have been reporting a download and upload speed problem with my Lte router.</p> <p><br />To date there is no resolution. </p> <p><br />A Social Media Consultant by the name of Moses Mo***eng promised he would resolve all my Cell C problems.</p> <p><br />Firstly, I've heard nothing in terms of a solution from him.I have sent him regular feedback on the status of my problem and get NOTHING back from him.</p> <p>Secondly, after logging another HelloPeter complaint he came back to me to say he had no feedback. Really helpful!!<br /> <br />Appears to be the usual Cell C "I don't give a damn" about customers response and handling of this problem.<br /> <br />I've even told him we should rather cancel my account and get NOTHING back from him!!!!!!!</p>

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Replies (2)
Cell C
Cell C's reply08 Dec 2016, 07:17
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

MS
Marc S's update09 Dec 2016, 05:24
Reviewer Update

Hi

As normal, no one contacted me as you said above that they would!!!!!

Like I said, Cell C doesn't care about its customers!!!