Simphiwe is an arrogant consultant at Cell C

A consultant at Cell C with a name Simphiwe is pathetic to say the least. On the 20/05/2018 at about 11 h 37. I spoke to him requesting him to load data on my account Cell No. ********** . Simphiwe was so irritated with me when i was trying to understand the process, nevertheless I continued asking question since I wanted to understand what he was saying. He spoke to me as if he was speaking to some stupid old lady, I guess , because he saw my ID number and he could pick up that I am black, he immediately came to a conclusion that he is much better and clever than I am , hence I will never understand him but just accept what he is saying. Amazingly when I started telling him how unhappy I am with his service he just kept quite without putting the phone down thus making sure that i do not rate his service, i also waited to rate the services in vain .

Since I did not get his name, I called back immediately and spoke to Silindile who gave me his name. I can tell Silindile was very professional.

Well , what I expect from this is a call from Cell C. Management need to listen to the recording and send it to me as I am intending using if going forward should this not be resolved timely. I also need to find out at which stage did our conversation stopped recording. I asked him for the reference number, he said it's a date and time, that's all

Kind regards

Busisiwe Khuzwayo-Smith Contact details ********** 427