Simcard deactivated and account handed over after paying full outstanding amount

I am again so upset with Cell C. I made numerous attempts to get hold of the account / billing department by phoning from my wifes number and sending emails to make payment arrangements after loosing my job.

Since end of April I realized that my sim is not working, it states not registered on network. I phoned customer service on 084145 to find out what is going on.

Agent informed me that my sim was hard locked and R1400 (75% of amount) need to be paid. Then they will remove the hardlock and put it on soft log until balance is fully paid.

I did inform her that I would only be able to pay the amount end of May.

On the 31st I phoned to inquire the amount and I decided to pay the full amount of R1980 that my sim can be opened again.

I also made sure when I make the payment that an email gets sent of the proof of payment to billings department and customer care.

I phoned again the customer care number the next morning to confitm if payment was received. I was informed to give 24 hours then it will be reflecting, She also said she will escalate the payment confirmation query, I then also requested when my simcard will be reactivated, she informed me she will include the request for reactivation with the escalation of query.

When I phoned back on the 2nd I was informed again that she will escalated my query to billings department.

I phoned back on the 4th of June for feedback because the sim card was still not working.

I was shocked with the feedback I was given,I Iwas informed my simcard is deactivated permanently and I need to visit branch to reactivate it they can't assist me.

I phoned the nearest Cell C store to me via phone and the lady informed me that the customer care must assist me due to the fact she would not be able to access my account she also needs to phone 084145 for this to he done.

On the 5th I received 2 disturbing emails

The one from Cell C with a statement where R2292 was added s well as R70 for not honoring payment arrangement, but I did keep to arrangement payment was made on the 31st, so new balance of R2871.

The other from MBD that the account was handed over.

When I phoned the call centre to inquire where does this amount come from I was informed that it is the remaining amount for the rest of my contract term until April 2024. And that the simcard is deactivated permanently.

I inquired why because I paid the full outstanding balance and why I was handed over.

I also informed her about the emails sent to make payment arrangements since May month. No one phones to discuss my payment arrangement request.

Worst of all is my account is up to date. How can they do this.

I waisted R300 of airtime during these few days because my cell c sim does not work and my wife's metwork is Vodacom.