jM
john M
1 reviews | Active since Feb 2018
22 Jan 2021, 15:44
sim swop troubles
________________________________________ From: John Miranda Sent: Friday, January 22, 2021 12:11 PM To: *** Subject: FW:
________________________________________ From: john miranda [***] Sent: Friday, January 22, 2021 11:54 AM To: John Miranda Subject:
good day
once again cell c has left me with a frustrating and dissapointing experience. on wednesday 20/01/21 @ 18.30 the evening my network just seized and my phone indicated that my sim crashed. on 21/0121 i went to the cell c store in vangate mall wher they advised i need to do a sim swop.they requested five frequently dailled mumbers of which i coul only supply 3 succseffully i mean c'mon...who seriously records their daily call listings expecting your sim to be ****** or in my case, damaged at any time of the day?? what made it more difficult is that although i explained this number was basically used for working purposed and specifically for receiving calls and messages....any possible numbers i could have dailled was purely made by mistake and that made it much more challenging remembering any dailled numbers. the store could not accept the three numbers and wanted five...so they suggested i phone call centre..which i did. the call centre accepted two of the three numbers and proceeded with security questions. they said i failed one and this again surprised me as the question were all very straightforward and easy. i was 100% sure of my answers. i was asked to phone again after 8 hours. phoned after 8 hours and was immediately failed on the very firs two numbers which was just previously approved at the vangate store and call centre i dailled once again i was asked to call call centre or visit cell c store
this morning on 22/01/21 i went to cell c store @parow centre and wow....thy could not assist as none of the numbers i gave them registered on their system and whe n i told them it picked up at the vangate branch and the first time i dailled called centre i was just told that all shops systems are different and may carry different info...and i was advised to contact call centre again.
this is truly frustrating..as when i previously did a sim swop i had the exact same experience. it was only sorted after i posted on hellllo peter, my issue was sorted. the clerk gave me three addresses of which not one was mine. that was apparrently recorded to my profile. so i assume my profile was never updated
thanks
john miranda ***
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
22 Jan 2021, 15:53Good day John
Thank you for contacting us.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Thank you for contacting us.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Best regards,
Cell C's reply22 Jan 2021, 15:53
Official
Good day John
Thank you for contacting us.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Thank you for contacting us.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
^NT
Best regards,
Cell C's replyOfficial
22 Jan 2021, 15:54Good day John
Please send us a new Rica serial number, Cell C and an alternative contact number to ***.
^NT
Please send us a new Rica serial number, Cell C and an alternative contact number to ***.
^NT
Best regards,
Cell C's reply22 Jan 2021, 15:54
Official
Good day John
Please send us a new Rica serial number, Cell C and an alternative contact number to ***.
^NT
Please send us a new Rica serial number, Cell C and an alternative contact number to ***.
^NT
Best regards,
jM
john M's updateReviewer Update
22 Jan 2021, 16:00good day
if you will read my report thoroughly...you would see that your response is not really acceptible....why approve number check at one branch and not the other....call centre as well....why is my id and proof of rica not enough evidence to prove myself as the legal user of that number.
if you will read my report thoroughly...you would see that your response is not really acceptible....why approve number check at one branch and not the other....call centre as well....why is my id and proof of rica not enough evidence to prove myself as the legal user of that number.
jM
john M's update22 Jan 2021, 16:00
Reviewer Update
good day
if you will read my report thoroughly...you would see that your response is not really acceptible....why approve number check at one branch and not the other....call centre as well....why is my id and proof of rica not enough evidence to prove myself as the legal user of that number.
if you will read my report thoroughly...you would see that your response is not really acceptible....why approve number check at one branch and not the other....call centre as well....why is my id and proof of rica not enough evidence to prove myself as the legal user of that number.