SIM SWOP ****

I tried to do a sim swop and the consultant keeps telling me i got the questions wrong, i did my research i double checked my last recharge, i know the number i most frequently dial, and i know i hjave no ****** data, i dont have money to go to a store and pay for a sim, this is nonesense, im waiting for a call on a possible job but i cannot get my darned number back, its postpaid RICA'd, what do you need from me, ive done swops in the past without a hitch, this seems like a ****