Sim swop request not complete after 1 week

My issue is that I called in on Thursday last week to have a sim swop done as my current sim card stopped working. I was told it would take 2 to 4 hours, alternatively 24 to 48 hours. Whilst I was abit annoyed that something that could be done within a few hours might possibly take 2 days to get done,I agreed. The 2nd thing that annoyed me was that i'm going to be charged for the sim swop. Yet, I did not lose my fone or simcard - it merely stopped working. I bought my own new sim card as well, so what exactly am I being charged for?<br> <br> But the most annoying thing about this whole incident, is that SIX days later, my sim swop is stil not done and my number is still not active! I emailed the customer service department and got a call back from them but still nothing with my sim swop. I've been a cell c customer for over 10 years and this is the 2nd incident of terrible customer service i've received in the past 6 months... maybe they should focus less on OTT providers n worry more about their customers!!