Sim Swop Nightmare

I received a call for an upgrade my P30lite mobile phone to a Mobile contract which I accepted by the agent : Sahil Daas

The Deal was : Zte Mf927U on SmartData 5GB TopUp at R119 pm x 24 with Additional 5GB Nite Data x 24 months 23/03/2022 53.95% Variable Percentage Discount - Discoun

Sahil confirmed I would received a sim card with this device please listen to the call recording. When I received the device today there was no sim card included.

I called the contacted centre to have a sim swop of cell: 084 ***xx (Linked to the P30 lite ) this sim card has water damage and I never used it due to the damage, none of the Call centre agents where able to assist me with the sim swop as they mentioned I need to buy a blank sim card at the Cell C branch. I went to the Bluff Cell C centre and bought a blank sim card for R4.00 which has the RICA SERIEAL: 02***xx, the agent told me to call the customer service to do the sim swop.

I call about 4 times and none of the agents are able to do the SIM swop for cell: 08***x as they want the original sim card, I told them the sim card was damaged by water and I don’t keep damaged goods for 2 years! Since none of the agents could assist with the sim swop I wat to cancel the deal below as this offer is of no use without a sim card.

Zte Mf927U on SmartData 5GB TopUp at R119 pm x 24 with Additional 5GB Nite Data x 24 months 23/03/2022 53.95% Variable Percentage Discount - Discoun

Please arrange for collection at

Kind Regards