jM
john M
1 reviews | Active since Feb 2018
23 Dec 2019, 14:49
sim swop misery
Good dayas I am having a terrible experience with Cell C, Customer Service and in-store service. I lost my sim and got a new sim and app**** for a Sim-Swap[To Keep my old number]. as my phone was ******.
They Say The Details I am giving is incorrect and should go in-store and explain my situation.
I Get to the store at cell c parow centre and they tell me that i should phone Customer Care, cause they will ask the same questions. customer care then refers me back to store stating i only need my id and proof of address an they can defintely assist me regardless the last dailled numbers. with all the info an documents required i am told at store to phone customer service as thry cantdo anything without the last 5 numbers dailled. they gaveme no other options and just plainly said there is nothing they can do. and not even displaying real interest in my issue..i have done a sim swop before at vangate branch and the process was simple, seamless and quick. why all this issues now? does cell c not value their current clients and is this how they intend to keep them?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
23 Dec 2019, 17:28Good day John
Thank you for getting in touch.
There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
A SIM swap cannot be processed without you passing the security check questions.
^NT
Thank you for getting in touch.
There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
A SIM swap cannot be processed without you passing the security check questions.
^NT
Best regards,
Cell C's reply23 Dec 2019, 17:28
Official
Good day John
Thank you for getting in touch.
There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
A SIM swap cannot be processed without you passing the security check questions.
^NT
Thank you for getting in touch.
There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
A SIM swap cannot be processed without you passing the security check questions.
^NT
Best regards,
jM
john M's updateReviewer Update
23 Dec 2019, 18:18i agree...but why give me the runaround going back and forth...is there no other option to retrieve my number..ive been using it for allmost 7 years now...is my proof of residence and id document not suffice...surely it proves that the sim was rica'd in my name
jM
john M's update23 Dec 2019, 18:18
Reviewer Update
i agree...but why give me the runaround going back and forth...is there no other option to retrieve my number..ive been using it for allmost 7 years now...is my proof of residence and id document not suffice...surely it proves that the sim was rica'd in my name
Cell C's replyOfficial
23 Dec 2019, 20:16You need to pass the mandatory security check before we can action the SIM swap for you. We will be in touch.
^NT
^NT
Best regards,
Cell C's reply23 Dec 2019, 20:16
Official
You need to pass the mandatory security check before we can action the SIM swap for you. We will be in touch.
^NT
^NT
Best regards,