1 reviews | Active since Sept 2021
Sim Swop ***** and no action taken by CELL C
End July 2021 I billed a R595 when my normal monthly billed amount is R99 for the data contract I have. I call Cell C customer service to query the amount and was told that a sim swop was done on 28 June 2021. Furthermore 7GB of data was bought on that date as well as a number of calls made. I explained that I did not do any sim swop and someone has **********ly done a sim on my account. On further checking my account details with the consultant my email address was also changed which explained why I did not receive my previous month statement. After sending emails to Cell C ***** department, getting an affidavit from the police station. Going into a Cell C store where an assistant kindly collate all the information and sent this to the ***** department as well on 2 August 2021. I have called the ***** number only to told someone will get back to in due course. I have repeatedly emailed the ***** department and only get the automated response "Thank you for your email. Please take note of the following: All ***** related queries will be attended to within 48 working hours (working days - Monday to Friday, excluding Public Holidays)." To date I have sent 10 emails to ***. It is now 2 month later. I had ***** committed on my Cell C account, with no apology or explanation from Cell C or as to how this occurred and no reassurance that this will occur again. Cell C security protocols has failed for allowing someone to do sim swop on my account and change my details More importantly due to this ***** i have been rob R500 and Cell C does not even have the decency to refund me.
Thank you for getting in touch with us.
We’ll work with you to resolve the issue as quickly as possible.
Kindly expect a call from our team.
^YM
Thank you for getting in touch with us.
We’ll work with you to resolve the issue as quickly as possible.
Kindly expect a call from our team.
^YM
^MP
^MP
So firstly I get a call from gentleman that is their ***** expert telling me how should try and avoid this type of ***** happening again. So after getting a tutorial about what I need to do to protect myself. No proper explanation was given as to how this person manage to bypass Cell C security measure and **********ly do a sim swop on my account and buy data that cost me R500. The nice gentleman told me that he would get someone to contact me to activate a pin on my account which will be added measure to prevent others from transacting on my Cell C account.
I AM STILL AWAITING FOR THIS CALL
AND I STILL WAITING FOR AN APOLOGY FROM CELL C FOR THEIR ERROR IN ALLOWING SOME TO ********** TRANSACT ON MY CELL C ACCOUNT.
AND MOST IMPORTANTLY I AM WAITING TO BE REFUND THE R500 THAT WAS CHARGED TO ME FOR SIM SWOP, DATA AND CALLS THIS PERSON MADE WHEN THE ***** WAS COMMITTED.
AS MY SIM WAS NO LONGER ACTIVE I HAD TO GO SPEND ANOTHER R145 FOR A SIM SWOP FOR MY DATA LINE.
Thank you Cell C. This is how you treat customers and you wonder why your business is floundering.
So firstly I get a call from gentleman that is their ***** expert telling me how should try and avoid this type of ***** happening again. So after getting a tutorial about what I need to do to protect myself. No proper explanation was given as to how this person manage to bypass Cell C security measure and **********ly do a sim swop on my account and buy data that cost me R500. The nice gentleman told me that he would get someone to contact me to activate a pin on my account which will be added measure to prevent others from transacting on my Cell C account.
I AM STILL AWAITING FOR THIS CALL
AND I STILL WAITING FOR AN APOLOGY FROM CELL C FOR THEIR ERROR IN ALLOWING SOME TO ********** TRANSACT ON MY CELL C ACCOUNT.
AND MOST IMPORTANTLY I AM WAITING TO BE REFUND THE R500 THAT WAS CHARGED TO ME FOR SIM SWOP, DATA AND CALLS THIS PERSON MADE WHEN THE ***** WAS COMMITTED.
AS MY SIM WAS NO LONGER ACTIVE I HAD TO GO SPEND ANOTHER R145 FOR A SIM SWOP FOR MY DATA LINE.
Thank you Cell C. This is how you treat customers and you wonder why your business is floundering.