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1 reviews | Active since Jul 2017

05 Jul 2017, 08:20

Sim swop

<p>I phone the call centre numerous times for them to help me with a sim swop as i lost my phone mid June month.</p> <p> </p> <p>They asked my the security questions as i could recall all the details and i was told i must get a different cell number but i have been using my cell number ********** 624 long.</p> <p> </p> <p>All my accounts aswell as my employment has my old cellphone number so then i guess i have to notify them as well with my new cellphone number which is not right.</p> <p> </p> <p>i even had bundles as well as airtime on my cellphone when i lost my phone.</p> <p> </p> <p> </p>

0
Replies (15)
Cell C
Cell C's reply05 Jul 2017, 08:49
Official

Hi Neil

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

's update05 Jul 2017, 08:57
Reviewer Update

Hi there

We can communicate tomorrow as i don't have my cellphone as well as my new simcard that i bought with me Today.

We can communicate that would by Tommorow when i have my details with me of my simcard serial number as i am at work Today

Regards

Cell C
Cell C's reply05 Jul 2017, 09:47
Official

Noted, we'll communicate tomorrow.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply07 Jul 2017, 16:50
Official

Palesa has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

's update11 Jul 2017, 09:08
Reviewer Update

The

's update11 Jul 2017, 09:10
Reviewer Update

The problem has not been resolved as Palesa still to phone me back to it can be problem could solved.

Cell C
Cell C's reply11 Jul 2017, 17:16
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,

's update12 Jul 2017, 09:13
Reviewer Update

Great service from Moses by asissting me doing the sim swop

's update18 Apr 2018, 12:47
Reviewer Update
Hello please help as i'm struggling to get a sim swop after i was ****** last week and cannot recall very well the last numbers that i did dial
Cell C
Cell C's reply18 Apr 2018, 12:52
Official

One of our consultants will contact you to assist.

Regards

Cell C | DA

Best regards,

's update18 Apr 2018, 13:18
Reviewer Update
on what number will i be contacted because i don't have a phone . the reason i don't have a phn is cause you refusing to do a sim swop and i don't have any alternative number
Cell C
Cell C's reply18 Apr 2018, 13:32
Official

We have the number *** from your previous Sim swap request. We would need to make telephonic contact with you in order to perform the Sim Swap.

Regards

Cell C | DA

Best regards,

's update18 Apr 2018, 14:24
Reviewer Update
Please phone me on my colleague at work cellphone number - he's name is Eddie cell number is ********** he will borrow me his phone when you get hold of him
's update20 Apr 2018, 09:05
Reviewer Update
Hi Thanks i have done the sim shop this morning. Regards
Cell C
Cell C's reply20 Apr 2018, 13:37
Official

Thank you for providing us with feedback, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

Best regards,